iStorage

Juliette F 

on BBB

a year ago

Extra Space Storage seems to be running themselves into the ground. Price goes up when they feel like it and almost $90! Ridiculous! They tell you they sent an email. NOT! Don't use them! You'll go broke! 

John D 

on BBB

a year ago

District Manager ************************* has mentioned "the black race" and "break-ins" within the same sentence not knowing that the back office door was open. He also talks down to people and asks the same redundant questions repeatedly. Former SM at Panorama City ************************* was lying to customers for months on end saying they don't offer the online rate at that store when that is not true at all. Every single store should honor that. He did this to make an extra $230, and for praise for his numbers lookin... read more

Kim's Korner TV B 

on BBB

a year ago

Fees are astronomical. I have a 10x10 space. Extra love purchased Storage company where my goods are stored . The late fee is higher than the late for the rent on my apartment. I can get the same space at U-Haul for half the price. Price gouging seems to be the practice. Just received notice on another increase. American Greed at it's finest. 

Robert B 

on BBB

a year ago

VERY Deceptive Pricing Strategies - they will double rent after you move your stuff in.I rented my storage unit on January 1st. Paid the initial / setup fee and monthly charge. Took a day off of work, hired a moving van and a crew. On February 20th (50 days), I received a notice my rent was doubling - that's right, doubling. They understand moving is an investment. They can lure you in with a low monthly rate and then double the rent knowing you would be hesitant to move out because of the investment (time out of work and mo... read more

Jasmine H 

on BBB

a year ago

Company can improve on doing a lot better on hiring managers in some areas due to them not having any class when dealing with customers . Mangers are to ghetto and and dont even do their job properly and it a shame that they seat there and get paid for nothing they dont clean their facilities . At all and def try to get over on people . I wont be referring anyone to this business they better try some were else first !!!! 

Brian O 

on BBB

a year ago

Raised my monthly costs and so I notified them I would not be continuing with them. As a result I was denied access to remove my lock and leave the door open indicating that I was out. The next month rolled around and I received a message saying that my unit would be auctioned off.I I immediately called and went by the facility and gave them the key to a lock I bought and tried to get the extra charges removed because of the fact that I was denied access from the unit to remove my lock only to be told that they would be send... read more

Kimberly W 

on BBB

a year ago

We have been with this same storage facility for about 30 years. We received their latest invoice dated 1/30/2024 and payment due date was 2/1/2024. The invoice was not received until Feb 6. I was told we would have to pay a late fee of $138.20 because payment had not been received by Feb. 1. I looked at some of their older invoices and the invoices were always dated around the 12th of the month with a due date of the 1st of the month. What's up with the change in the billing cycle? Totally unreasonable. I told them we would... read more

Maxine R. 

on BBB

a year ago

This is the second experience I have had speaking with the manager ***** and he was not only extremely rude and unprofessional but he was disrespectful and hung up on me. I recorded the call because of how rude and unprofessional he was speaking to me and when I asked him if the calls were recorded he sarcastically said yes. As I am in between moving into my new home all of my belongings are in storage and cannot easily be moved into a different storage with a different company. Not only was my rate raised my to $100 more th... read more

Gaywynn M. 

on BBB

a year ago

I am filing a complaint about the business practices of ************* **** My husband rented a storage unit 1 1/2 years ago for $70 He was hit with a price increase within 6 months to $91. he received notice today about another increase to $140. I checked online and saw an offer for the same size at $38. THIS IS PRICE GOUGING!!!! There are 18 locations in Lafayette and they continue to expand. Do current customers pay for their expansion. They have you in a vulnerable place and take advantage of that. it is unethical and pre... read more