iStorage

Derek H 

on BBB

a year ago

I have made a ftc complaint these people at this location ***************************************************************************** would not cancel my contract. 

CW F 

on BBB

a year ago

Extra Space Storage is a ******************** They take over existing local storage companies and then immediately implement their no notice price increases, with ongoing price increases every 3+ Mo. I moved from one of their locations a year ago and they just purchased my new location, they immediately increased the rent 35%, no notice. Take a look at their one sided agreements; their goal is to monopolize a local/regional market and then extract unfair pricing. They are doing what Corporations call a "Roll-Up Strategy" pur... read more

Jess J 

on BBB

a year ago

Bait and switch prices. Do not rent with them! Month to month renters will receive a rent price increase on their units 3 months in. The price doubled from $158 to $258 on a unit that still had their web offer online listed for $158. When I called in they were unrelenting and offered a small adjustment off but warned this happens TWICE a year! Shady crooks. 

Levi G 

on BBB

a year ago

I don't know what is going on but there's clearly something very shady going on. Originally Life Storage, they announced Extra Space was buying it and suddenly (and without notification) they raised rent by 50%.Calling them was an exercise in frustration. The manager, who would not provide me any information for other people I could discuss the issue with, told me they can change the rent whenever they want to whatever they want. I hope enough people read this so they know not to trust this company. What a disaster. 

Maribel G 

on BBB

a year ago

Extra Space Storage in *********, ** should be ashamed! I've been a customer for 3 years. The first time, they honored the original rate, and less than 6 months later, upped the rate by 50%. I looked online and found a "special" so, I emptied old unit and got new rate. Now 1 month later, I received a 3"x5" postcard in the email, (dont know why cause I conduct all payments and notifications electronically) that as of 1 month from now, they want to up my rate by 53% "due to changes in market conditions" REALLY???? 1 month late... read more

Laverne B. 

on BBB

a year ago

If it were possible I would rate Life Storage( now Extra Space) a zero. I travel for my job and I had to search for a reasonable rate on a storage unit. I found a rate of $159 for a 10x10 which is not cheap but doable. I received a message that Extra Space purchased this company. I was not alarmed because I had rented from Extra Space years ago and they were great. I went on line to pay my bill and my rate was increased by $65. This is not acceptable. I rented a unit at the ****** location and in 2 years the rate never went ... read more

Dr. LaTanyua B 

on BBB

a year ago

I'm a healthcare provider, & stored my things with Extra Space Storage in ** during the ******19 pandemic. I live in NM, but I stored my items where my family could get to them, in case something happened to me. I returned to ** in June of 2023 to move out of the unit, & discovered the entire contents of my storage unit flooded, & covered in rodent ************** I was told that their facility was damaged by Hurricane ***, & a rodent infestation from a construction project in the adjacent building that my unit shared a wall ... read more

Joshua Z 

on BBB

a year ago

They more than doubled the rent after only one year. Sure the original price was promotional, which expired after only 3 months. What they are trying to raise it to now is even higher than the "regular" price. They are complete scam artists and there is no accountability. 

John N 

on BBB

a year ago

Mice and rat infested unit was advertised as safe and clean. The Italian leather living room set, ****** and ****** bedding and all linens were destroyed. Annual increases the last 2 years were 18% & 15%.