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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Funding accounts Raphael provided great customer support with my Roth IRA deposit & making sure I had all the information for my bank wire for my new PCA account. He made sure that I had everything. He took the time walk me through the process! Outstanding customer service!
Business response:
Thank you, Tony! We're glad Rafael provided outstanding support with your deposit. Feel free to reach out to us with any additional questions.
I was at the bank trying to add funds… I was at the bank trying to add funds to my PCA account when I kept getting messages indicating there was a problem and to try again later or contact support. I called and Francisco answered. He was so helpful and went beyond what I was in need of. I’m so thankful for this company and that they have human beings that answer the phone for support! I personally think they are the best! *This is not the first time I’ve had to reach out. They have been wonderful each time. Highly recommend.
Business response:
Thank you! We're glad Francisco was able to quickly identify the issue and provide the support you needed while funding your account. Feel free to reach out to us with any additional questions.
They have always been easy to work with… They have always been easy to work with and customer service has been great
Business response:
Thank you for the positive feedback, Josh! Feel free to reach out to us with additional questions.
Jett was super helpful getting me… Jett was super helpful getting me started with my PCA account and transferring my stocks.
Business response:
Thank you, Brooklyn! We're glad Jett has been to assist you with your PCA. Feel free to reach out to us with additional questions.
I was trying to convert my traditional… I was trying to convert my traditional ira to a roth and form wasn't accepting my account numbers. Agent explained the letters in account number had to be all caps. He then walked me through rentering info into the conversion form and stayed on until it submitted successfully. After that he told me what to expect going forward. Really helpful.
Business response:
Thank you, Doug! We're glad our team was able to identify the issue, guide you through the form, and stay with you until everything was submitted successfully. Feel free to reach out to us with any additional questions.
He was very professional and polite He was very professional and polite. He was patient and everything I needed was completed in real time. My goal was accomplished and it was a pleasant call.
Business response:
Thank you, Freddy! We're glad you had a pleasant experience and that everything was completed in real time. Feel free to reach out to us with any additional questions.
This was my first time interacting with… This was my first time interacting with the customer support team. Aryton made my experience exceptional. His professionalism, knowledge, personable communication was outstanding. Aryton assessed my situation and provided clear steps to resolution. He’s an excellent representation of iTrust Capital’s commitment to world class customer service.
Business response:
Thank you! We're happy to hear that Ayrton made your first experience with team exceptional. Feel free to reach out to us with any additional questions.
David was very professional and was… David was very professional and was able to resolve the 2FA issue on my mobile app
Business response:
Thank you, William! We're glad David was able to resolve the 2FA issue. Feel free to reach out with additional questions.
The thing that made my experience a… The thing that made my experience a good one is the customer service. The knowledge of the subject matter at hand and courtesy mean everything. The Rep made me feel valued and aswered my questions in a very intelligent and satisfactory manner. There was a willingness and excitement about assisting me with my questions and concerns. iTrust Capital and what you all do is new to me. I am just trying to grow and protect my assests and you all seem to be the right vehicle to do so. I look forw... read more
Business response:
Thank you, Lorhland! We're glad that Jett provided the attentive support that made your experience such a positive one. Feel free to reach out to us with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 18,180 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.