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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rafael represents iTrust well! Rafael was able to correctly identify why I was having a recurring issue making my ACH transfers to fund my account (they were being blocked by the security features in my browser), guide me through disconnecting and reconnecting my bank account and making a successful funding transfer so I could make my investment purchase. He was friendly, personable, knowledgeable and helpful. This is the third time I have tried to fund my account and the third time it was blocked. His knowledge and support ... read more
Business response:
Thank you, Renee! We’re glad Rafael was able to identify the root cause of the issue and guide you through the necessary steps to get your account successfully funded. Please feel free to reach out with any additional questions.
A great experience A great experience with very knowledgeable and experienced support team. Made today’s transaction easy to do. Thank you.
Business response:
Thank you for the positive feedback, Charles! Feel free to reach out to us with additional questions.
Helped answer the question very quick Helped answer the question very quick Much easier speaking to a live representative than "virtual assistant "
Business response:
Thank you, Thomas! We're glad our team was able to assist you. Feel free to reach out to us with additional questions.
Great and prompt customer service Great and prompt customer service. He was very knowledgeable about my request and confident leading me through the process.
Business response:
Thank you, Jeff! We're glad our team was able to guide you through the process. Feel free to reach out to us with any additional questions.
To all readers To all readers, I was nervous about using my tax return information , until I was taught to use Adobe Reader and use a password lock on the transaction page. iTrustCapital then contacted me to ask what this password was. Knowing that no one else had access to the password gave me confidence to share personal information. I was given an iTrustCapital guide to text me through my process. I was experiencing setup difficulties. My guide was Francisco Mondragon, who was very knowledgeable and patient with me as he ... read more
Business response:
Thank you, Thayne! We’re glad Francisco provided knowledgeable guidance while helping you overcome setup challenges. Please feel free to reach out with any additional questions.
The experience was great The experience was great. Rafael was very friendly and efficient.
Business response:
Thank you, Barbara! We're glad you had such a positive experience with Rafael. Feel free to reach out to us with any additional questions.
Andrew V was really energetic Andrew V was really energetic, friendly, and helpful while helping me with my problems. Fast and efficient as well. I thank him very much.
Business response:
Thank you, Leonard! We're glad Andrew was able to help resolve your issues. Please feel free to reach out with any additional questions.
Im new to iTrustCapital and fairly new… Im new to iTrustCapital and fairly new to investing. However, Francisco keeps me posted at every step while I fund my new account here. If he says " i'll text you " or "the team will email or call you " it happens timely. Bringing back customer service, thats Francisco & my iTrust team. Thanks & kudos
Business response:
Thank you, Bobby and Tara! We’re glad Francisco has kept you informed every step of the way as you fund your new account. Please feel free to reach out with any additional questions.
Rafael was great Rafael was great! Answered all of my questions.
Business response:
Thank you, Michael! We're glad you had such a positive experience with Rafael. Feel free to reach out to us with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 18,065 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.