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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer support and security I want to thank Alyssa Ebner for the excellent support given several times. I use both IRA and custody services at iTrustCapital and I am happy with the level of support, clarity of information paired with high level of security that they provide.
Business response:
Thank you, Steven! We are so happy to hear that you are satisfied with our platform.
David was extremely helpful and kind David was extremely helpful and kind. My husband and I were confused and had questions concerning a recent transaction. David was patient - even when our connection kept breaking up. He made sure he understood our concerns and questions and then clearly communicated what our next steps needed to be. He double checked everything with our account. Even though my husband had called several times before. David was the first to catch and correct the date they had for my husband’s birthday. Cal... read more
Business response:
Thank you, Melissa! We're happy to hear that our team member was patient and thorough in addressing your concerns.
Fast and efficient processing of my… Fast and efficient processing of my withdrawal request. My first few requests took over a week to process. Now they can do them in days.
Business response:
Thank you, Russell! We're happy to hear that your recent withdrawal requests were processed quickly.
The service was excellent The service was excellent. The 401K rollover was seamless, they supported me through the process with clarity and diligence.
Business response:
Thank you, Paul! We are happy to hear that you had a smooth experience with our team.
Josh helped me set up my authenticator… Josh helped me set up my authenticator app so i no longer need a password. Deb B
Business response:
Thank you, Deb! We're glad you found the authenticator app setup helpful. Please reach out if you have any other questions.
Great customer sevice Customer service has been wonderful. Romeo followed up with me about my transfer. The staff at I trust capital as made the process very simple and have been with me every step of the way.
Business response:
Thank you, Conrad! We appreciate you sharing your positive experience!
Julian is very good at listening Julian is very good at listening. He is very knowledgeable about I trust capital. He Is a thoughtful person and having this phone number to text or call is very helpful. I feel when I talk to him I’m getting good information about itrust capital and feel confident in his ability to answer my questions. He is the best!
Business response:
Thank you, Shannon! We're so glad to hear that you had such a positive experience with Julian.
iTrust customer service and security… iTrust customer service and security has been outstanding. Most recently I requested an early withdrawal from my IRA and went through a multiple step verification process including a video conference with Chris Lee who was professional and courteous throughout as he went through their process of confirming my ID and withdrawal details.
Business response:
Thank you, Adam! We're glad the verification process was smooth and that you found Chris helpful during your IRA withdrawal.
Great customer service from David! Great customer service from David!
Business response:
Thank you! Great customer service is what we strive for.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,512 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.