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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Right now I'm giving it 3 stars because… Right now I'm giving it 3 stars because I just opened a account with you guys which was very easy very efficient and the emails was always explained correctly so going forward in the near future I'll see how it goes Who knows it can work itself up to 4 to 5 stars thanks
Business response:
Hi Wanda, Thank you for your review. Please reach out to us if you have any additional questions or concerns.
Easy to use site. Easy to use site. Very impressive!
Business response:
That's what we strive for! Thank you, Michael!
Still waiting on my refer bonus Still waiting on my refer bonus. Thank you
Business response:
We appreciate your patience, Sherman! Thank you!
So happy phone support now… So happy to see phone support is now being offered. Tyson was very knowledgeable and able to answer my complicated question. Overall my experience with iTrustCapital has been positive and software is easy to use.
Business response:
We're so glad to hear about your awesome experience with Tyson! Thank you for choosing us! Please feel free to continue to call (562) 600-8437 if you need anything else in the future. The line is open 8AM-4PM PST.
They have disabled the ability to sell… They have disabled the ability to sell on their platform. They claim it’s a bug for everyone, but what function do they provide outside of the ability to transact with in an IRA. They were able to restore my account the next day. Confidence is shaken. Will have to see what the future holds.
Business response:
Hi Mark, We are sorry you had this experience. We promise to work hard to win back your confidence.
Mads Mason did a good job in resolving issue Mads Mason provided an excellent service in resolving my issue regarding contributions not shwoing up in the account. She went above and beyond to give a call back when we got disconnected. Timely updates on the case status were very helpful.
Business response:
Our CX team goes above and beyond, especially Mads! Thank you!
Problems with Contributing I decided to open up an IRA with iTrust because the company was recommended by several different trustworthy people. I was able to open an account fine, but the website does not seem user-friendly. My contribution for 2021 went through okay, but I've tried to contribute for 2022 and nothing has happened. I've made the request through the "Contribute" button several times, but there has been no response. I was able to start a transfer from another IRA that I have through another institution, and I d... read more
Business response:
We appreciate your patience, Nancy. Thank you!
The customer service rep Mads was… The customer service rep Mads was great. But I continue to have issues with funding the platform. It took multiple calls to resolve. That was annoying but I do like the product
Business response:
Thank you for choosing us, Brent! Enjoy the platform.
We appreciated the professional service… We appreciated the professional service in setting up and funding my account.
Business response:
Professional service is what we strive for! Thank you, Marialene!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,603 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 8:00 a.m.