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Jennie's Flowers
- Florists
- Tampa, FL
About this business
Location details
2730 W Columbus Dr, Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Very disappointed in this place. Came in to buy flowers for my mom before going back home. Nobody greeted me. Nobody tried to help me. When I did ask someone for help all they did was tell me how much the flowers cost even though there are big signs already displaying that information. I asked what I could combine them with, not the price, thank you very much. When I finally went to pay and had more verbal interactions with the clerk I felt she was very rude, borderline condescending. Also, this is the very first flower s... read more
Business response:
Melanie, I am incredibly sorry to hear about your experience. What you describe is completely indefensible and the exact opposite of the service and quality we work very hard to achieve. We were unable to find a phone number for you in our sale system but would you please be willing to call us at the store at your convenience so that we can hear exactly what happened and try to make things right? Our number is (813) 471-1111. If you would please ask for Rebecca (I am not in town) we would be really appreciative and love to m... read more
My mom lives in the Tampa area so I wanted to send her flowers on her birthday. I found Jennies and the website said same day delivery if the order was placed before 12:00 noon. They were a little higher than other websites but decided since it was same day to purchase them. They did not deliver same day even though the email confirmation said it would deliver. Then when I called the didn't even have them scheduled for the next day and what they told me was they don't deliver to where my mom lives. That would have been nice ... read more
"That's It". No more Jennies Flowers for me or my love ones. Arrangements are not lasting, expensive and lack creativity/imagination.
I have never been so disappointed by a flower company. I ordered flowers for my mothers birthday 4 weeks ago and today, the day of her birthday, I get a call saying they are not in stock. They had 4 weeks to fix this mistake. I found their costumer service beyond unprofessional. They did nothing to fix this mistake. DO NOT USE THEIR SERVICE.
Business response:
Jenny, first of all, I am sorry to hear about your experience. I see that you placed an order on August 20th for delivery 9/5 that had peonies in it. Unfortunately, you inadvertently discovered a flaw in the website that is developed by a 3rd party. The product you ordered is not accessible anywhere on our site except through a flaw in the search bar. We have contacted our web provider about this glitch and I appreciate you bringing it to our attention. I am sorry we didn't catch this sooner but peonies have been out of seas... read more
Terrible, terrible, terrible!!! Completely dropped the ball on my anniversary flowers for my wife. I ordered online with a valid CC and all good information. I called the day of delivery and verified the order. They said everything was good and would be delivered that morning. By 1:30 the flowers still weren't there so I called again. They said the flowers were being loaded and would be delivered soon. At 3:30 they called and left a voicemail that said there was a problem with my CC. There was no problem with my CC ... read more
Business response:
Mr. Cobb, It's clear this experience has you very upset and I'm sorry about that. Our records indicate that Rebecca, one of our finest employees, called you at approximately 10:30am and left a voicemail that mentioned your credit card number placed online was not valid. Your credit card number was reported in our system as being incorrect, thus we tried to call you to get the correct information so we could fulfill and deliver your order. Our phones indicate you called later in the day to ask if the flowers had been delivere... read more
My husband ordered flowers for me for Mother's Day, delivered on Friday morning. By Sunday morning, they were already wilting, brown, and drooping. The arrangement was quite large and really beautiful, but not even being able to enjoy it for a week, let alone through the weekend? Really disappointed and don't think I want flowers from this establishment again.
Business response:
Hi Jacqueline, I private messaged you the day you wrote your review but I have not yet heard back. It won't let me send another message so I thought I would write a comment. First of all, I am very sorry about your experience. Unlike most florists, we actually bring most of our flowers in directly from farms and growers all over the world to have the freshest and highest quality flowers available. We do quality checks on all of our flowers to make sure they meet our high standards. However, during big holidays, growers somet... read more
Order was incorrect and late to arrive, customer service was very poor. Would never place another order with them again.
I ordered 3 different flowers for my Grandma's funeral. I was very disappointed, most of the flowers were wilted, dry and browning on the edges.
My boyfriend tried to order me flowers for Valentine's Day from Jennie's. He ordered well in advance as he is out of the country on business this week. I did not receive the flowers on Valentine's Day despite him receiving an email confirmation that the flowers were delivered at 7:30 pm, well after my office building closes. They were not at my office when I arrived this morning so I asked around the office building to make sure they weren't delivered to the wrong location since they were supposedly delivered after hours.... read more
Frequently asked questions about Jennie's Flowers
How is Jennie's Flowers rated?
Jennie's Flowers has a 4.8 star rating with 2,009 reviews.
When is Jennie's Flowers open?
Jennie's Flowers is closed now. It will open at 8:00 a.m.