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Jennie's Flowers
- Florists
- Tampa, FL
About this business
Location details
2730 W Columbus Dr, Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 3:00 p.m. |
Delivery was very late......after 6 PM. Flowers had been in truck all day....wilted. Very disappointing. When I asked why so late since the day was over already, response was "I had to make 25 deliveries today" I guess she decided to make mine the last one. You would think they would be better prepared for the busiest flower day of the year!
Very poor customer service and planning on the part of this company. I ordered flowers on February 4th for Valentine's Day and had them sent to a business. Waited around almost all day on Feb 14th and then called to ask where they were. The lady on the phone basically said they'd been shipped at noon (which is very late -- I've done this a few times with other flower delivery services and they always shipped first thing in the morning with a 10-day notice), and that they were "guaranteed by 5pm." I told her that it's already... read more
Business response:
Eddie, thank you for bringing this matter to our attention. First of all, allow me to apologize for your experience. We are a family-owned business and want to ensure customer satisfaction on every order, so please accept my apologies. We looked into your order right away and saw that your arrangement has been delivered as of 4:30pm. We thoroughly investigated all the notes on your order and found that there was no special request for a morning delivery. On Valentine's Day, we cannot accept timed deliveries due to the sheer ... read more
Talk about bait and switch! They advertise a code for free delivery between certain dates, then when you wait until the proper date to take advantage of the code, they tell you it's already over. What a crock. Talk about misleading advertising. I wouldn't buy a corncob from these people. Totally lacking in integrity. If they are this dishonest on something like this, I would imagine their honest effort to provide nice flowers would also suffer. Many other good florists around to give your business to. I also think it... read more
Business response:
Dear Sir or Madam, I am very sorry to hear that you are unhappy with your experience. I assure you, as a 4th generation florist and with one of the best reputations of any flower shop in Florida, we are absolutely not trying to deceive anyone and we are still offering the free early delivery promotion. As the promotion is advertised, you can order flowers for free delivery if your delivery date is between 2/9 through 2/12. If you place it for delivery on another day, we are unable to provide free delivery. However, we are st... read more
Rude... Rude...Rude As an out of town funeral home, I was trying to help a family locally with a FTD / Telafloral / On Line arrangement that was errantly sent to the funeral home with a wrong ribbon. "Dad" vs "Son" When I contacted Jennie's and requested a certain person for continuity sake, I was curtly told by the supposed manager that "I am her supervisor, I am her boss... what can I help you with" after relaying part of the situation to her and realizing that she had no idea what I was talking about, I asked again... read more
Not impressed. Ordered flowers from here for my mom's 70th birthday because I wanted to support a local business and I use to work right down the street from Jennie's. I easily selected my flowers from the website and placed my order. I even upgraded from the picture shown on the website to a fuller version of the bouquet. I never received a confirmation email or any notice that they got my order. I did get an email when my flowers were delivered a couple of days later. They were delivered to my mom on a Tuesday, as requ... read more
Jennie's flower....false advertising!!!!! Ad says $14.99, but when I was done with my purchase it was up to $36.84 so the $14.99 became $24.99 plus delivery charge and who knows what. I was okay with it. I still accepted my order. Five hours later, someone called me from 813-471-1108 number, and they demanded more money? Are they running a scam or what? I thought jennies flower has a good reputations!!!.' If you listen to the advertising on the phone they also say that they would go an extra mile for you with no extra charg... read more
Frustrated with Jennie's--they did not have the selection I picked online, and called me and said they did not have flowers in my price range and would have to charge me more money for upgraded flowers. I am fine with paying for flowers, but the ones that I picked out and at my price range. If you can't deliver what you promised me in my order, at least offer a complimentary upgrade even if it is minimal. Don't make the customer pay for your inability to meet demand!
Honestly, I've purchased flowers from the side of road/Wal-Mart/grocery stores that were prettier and lasted longer than Jennie's Flowers (and way less expensive). And to top it all off... Jennie's Flowers is managed by employees (and a manager named Pat Martinez) that don't have an ounce of empathy or customer service skills. I am honestly confused as to how they stay in business (except that the new owners McCarthy Florists) are still riding on the coat tails of the original owners. That won't last much longer if they co... read more
I'll never set foot in that place again. The people are rude, delivery is slow and did not deliver the flowers that I ordered...total rip off!
Frequently asked questions about Jennie's Flowers
How is Jennie's Flowers rated?
Jennie's Flowers has a 4.8 star rating with 2,009 reviews.
When is Jennie's Flowers open?
Jennie's Flowers is open now. It will close at 5:00 p.m.