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J&M Roofing Services Inc.
- Roofing
- Medicine Hat, AB
About this business
Location details
924 16 St SW, #1, Medicine Hat, AB, T1A 8A4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. 1:00 p.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
Recommended
RecommendedGreat workmanship! I am impressed by their prompt and excellent quality service! A+
RecommendedThey have absolutely terrible customer service after the job is complete. I had an issue and it took multiple phone calls for someone to come by (a couple months!). Then I was called with what the inspector had seen and was told I would get a call back on an agreed upon date and never did. if you're looking for a company that stands by their word and is easy to deal with after they've gotten your business LOOK ELSEWHERE!!
Business response:
We're very sorry to hear of your frustrations. We have looked through all of our files, and emails/phone calls and haven't been able to locate anything regarding this type of situation. If you could kindly reach out to us at the office, we would love to look into this further and hear more specifics about this situation and how we can fix it. We are sorry about any frustrations this has caused. Thanks Steve.
RecommendedThe customer service was great while they were negotiating for my business but the follow up to an issue I found was near impossible to deal with. They hardly returned calls and I needed to call multiple times to get a response. They would say that they would call back on a certain date and never did. I got fed up and stopped trying
Horrible experience. After the crew was sent out to do roof repairs we learned they failed to do the job properly the first time. Called them and they came back a second time and again, did not do the job they were sent to do. Replaced brown shingles with white shingles and stated it was not there crew( only crew on the roof doing repairs since buying the house and we have an inspection report with photos showing no white shingles). Manager fought us on replacing 3 white shingles on a brown roof and coming back a 3rd time to... read more
Business response:
Hi Jessica, I’m sorry to hear about your frustrations, especially since client experience is one of our top priorities around here. After looking into this matter, it seems like there may have been a miscommunication between you & our team. We would love to clear things up with you if you would like to give our office a call. Thanks for your feedback.
Got a leak a week after they left, they did fix it. Afew years later shingles falling and sliding off. Were told they were not nailed in properly . Have had another roofer do a patch for me. Called Michael at J&M and he was rude and blamed my house. All kinds of excuses. I wouldn't have bothered calling him but if a roofer had to keep coming back it would be expensive. He actually told me he would not come back and he never stopped talking. I tried to be reasonable but it was hard because he is very rude and would no... read more
Business response:
Hi Linda, I'm so sorry to hear about your frustrations. After discussing this in the office & looking back at our records, I am able to tell you that we have never had a Michael employed here. Is it possible your experience was with another company? None-the-less, we would love the opportunity to make this right! If you are in the Medicine Hat area, please send us a message & we would love to be able to rectify your previous roofing repair experiences.
They did a crap job on my cousin's roof, specifically the corners. Looks like a 1st grader trying to paper maché. Please make it right, like you said you would! I call bull that this is the new "gold standard".
Business response:
Hello Dana, I apologize about the frustration. We have talked with Jordan and together made a plan for making it right so everything will be satisfactory.
Called J & M roofing to move a down spout on my house. After about 6 weeks a worker showed up to assess the job. He told me that the eavestrough would need to be regraded and he would be back tke next day with a helper and another ladder to do the job. Showed up alone to perform the job. He cut the new hole into the eavestrough in the wrong location so now the piece of down spout that connects the eavestrough to the vertical section of down spout is crooked. He did not regrade the eavestrough because he said he could not g... read more
Business response:
Hello Marina, first of all, we appreciate you taking the time to share with us your feedback. Also we are sorry to hear that you feel like you got treated poorly. Customer service is one of our highest priorities and it's what we have built our business upon. Customer service is the reason why every year we service hundreds of our clients with many of them being repeats & referral's. This is something we take seriously. We will bring this up to our team to look at how we can better improve our customer's experiences with ou... read more
Frequently asked questions about J&M Roofing Services Inc.
How is J&M Roofing Services Inc. rated?
J&M Roofing Services Inc. has a 4.7 star rating with 342 reviews.
When is J&M Roofing Services Inc. open?
J&M Roofing Services Inc. is open now. It will close at 12:00 p.m.