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Joe Myers Mazda
- Car Dealers
- Houston, TX
About this business
Location details
16500 Northwest Fwy, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Customer service is lacking at this location. Spent about $1,000 and didn’t come back washed, vacuumed, or sanitized like most other dealerships do every time. Took my mazda in for a repair, was promised a loaner vehicle and the sales representative told me to ask for him by name if there was any issue. Sure enough no loaner vehicles available and the sales rep, Chris, who I spoke to was of no help stating he couldn’t do anything about it. A manager over heard how upset I was and offered me an uber. Still had to pay for two ... read more
Business response:
Hello Justin, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
Not my best experience- told me an hour and 7+ hours my car was ready. They don’t give realistic wait times so can be frustrating when it’s this badly off. Typically it’s 2+ hours if they say an hour but this was ridiculous. Just set realistic expectations and stay on it to update.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
Sneaky Salesman Justin in sales will confuse the terms of negotiation and back out of numbers previously agreed by including down payment into O/D pricing in the middle of a negotiation. Understandable, if negotiations start this way, but you cant pull back from numbers by factoring new variables (down payment) to make the negotiation numbers look better. Really sneaky and a waste of time. I do not recommend.
Business response:
S, we regret that we were not able to come to an agreement with you and put you in a new vehicle. We hope that you find the resolution you are searching for, and wish you the best in your future endeavors.
I am too old for this circus. This has to be one of the most antiquated dealerships I have been to lately. I went in on 10/12/2020 and had an appointment with Hung Pham. After searching and finding a parking spot I arrived and was directed to his office area and that he would be in shortly. I was not offered any insight as to how long Hung was going to be. After waiting 20 minutes I decided that perhaps this was not the level of customer service I was seeking and I left. I received a call on Monday from Hung asking, since I ... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Ralph Samuel at Ralph@joemyerscars.com to discuss what we can do to help.
Incompetent Left my Mazda 3 for service and even though brakes were found below minimum they did not call me, just gave back a car they consider undrivable. I then approved the budget for the repair just to get a call next day with a 75% increase, which I reluctantly approved, and another 60% on top as surprise gift when I picked up the car. They definitively dont know what they are doing. Totally incompetent
Business response:
Nomad, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better. We hope to hear from you soon. Thank you.
Switch/Bait perhap? On Car Guru they have a used Nissan Frontier SV. The SV model is with power windows - and the description states power windows BUT the photos show a S not an SV and obvious manual window handles. I had requested info online for another vehicle and never a response. This stating they have one vehicle but showing another doesn't set well. Don't say it's an "accident" because someone is responsible for posting. Not impressed. Cannot give but minimal rating for a dealership and their management overlooking an... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about your experience. Please contact Ralph Samuel at rsamuel@joemyerscars.com and we will do our best to make this better. We hope to hear from you soon. Thank you.
Regular maitenence Everyone was super nice, but it took way too long for oil change, rotation and inspection - 7:30 til 10 AM!!!!! It seemed like I should have been near the first in line at the 7:30 AM opening and wondered why it took so long since oil change places do it in 30 minutes...I know a rotation and inspection take extra time but did feel 2 1/2 hours for service was too long.
Refund on GAP insurance I have been calling this dealership since June regarding a car that was paid off in April. I have called 7 times and gotten no response. I have not been able to speak to a live individual - calls only go to voicemail. No status on the refund has been received. They have not returned my call. I'm wondering if they will refund the money owed to me.
Worse customer service EVER!!! First they pointed out a car to test drive a car & couldn't find the keys. Then they would only give me monthly payment info & I wanted to know sticker. I feel like I just wasted my time!!!
Frequently asked questions about Joe Myers Mazda
How is Joe Myers Mazda rated?
Joe Myers Mazda has a 4.6 star rating with 2,912 reviews.
When is Joe Myers Mazda open?
Joe Myers Mazda is closed now. It will open tomorrow at 7:30 a.m.