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Joe Myers Mazda
- Car Dealers
- Houston, TX
About this business
Location details
16500 Northwest Fwy, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service was excellent, but the increase in price and the "news" that the dealer doesn't want customer- provided Mobil 1 products in the future turns me off.
Business response:
Thank you for your feedback!
My experience was terrible. I had to wait too long and my rate was misquoted
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
In May I tried to buy tired during their Buy 3, get 1 for $1 promotion. I ordered the tires online, scheduled the installation before the deadline, received confirmation that said "You're All Set! There's nothing left for you to do until your appointment." I showed up for my appointment and was told they had no record of my order, and that it was my fault for not calling to confirm the appointment after placing it on their website (because they had a known issue with website scheduling that they haven't had fixed). I was und... read more
Bad auto service experience. Was in for basic maintenance and multi-point inspection. They took payment and I was sent off with a mechanically dangerous car to drive. I immediately had to go back twice on two different issues, for parts that were not put back properly during the service. #1. Engine was rattling on my way home and then the check engine light came on. Went back to dealer for them to fix. #2. Next day, the windshield wiper nearly flew off upon next use. Went back again to the dealer for them to fix. Turns out o... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
We went to this particular dealership (across town from us) because they were the only one that had the trim and color vehicle we wanted. Upon our arrival at the scheduled time, the salesman comes out and says the car got hit by a 18 wheeler and that vehicle was not available. He said he tried calling me and apparently he had the wrong number which was odd because he called me the week before without an issue. We should have left at that moment. Needless to say we were determined to leave there with a new vehicle even though... read more
Business response:
We are sorry that you are less than 100% satisfied. Please reach out to Joey Munoz, New vehicle Sales Manager, jmunoz@joemyerscars.com, and we will be glad to work with you.
Customer service is lacking at this location. Spent about $1,000 and didn’t come back washed, vacuumed, or sanitized like most other dealerships do every time. Took my mazda in for a repair, was promised a loaner vehicle and the sales representative told me to ask for him by name if there was any issue. Sure enough no loaner vehicles available and the sales rep, Chris, who I spoke to was of no help stating he couldn’t do anything about it. A manager over heard how upset I was and offered me an uber. Still had to pay for two ... read more
Business response:
Hello Justin, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
Not my best experience- told me an hour and 7+ hours my car was ready. They don’t give realistic wait times so can be frustrating when it’s this badly off. Typically it’s 2+ hours if they say an hour but this was ridiculous. Just set realistic expectations and stay on it to update.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Jason Proios at Jproios@vtaig.com and we will do our best to make this better.
Sneaky Salesman Justin in sales will confuse the terms of negotiation and back out of numbers previously agreed by including down payment into O/D pricing in the middle of a negotiation. Understandable, if negotiations start this way, but you cant pull back from numbers by factoring new variables (down payment) to make the negotiation numbers look better. Really sneaky and a waste of time. I do not recommend.
Business response:
S, we regret that we were not able to come to an agreement with you and put you in a new vehicle. We hope that you find the resolution you are searching for, and wish you the best in your future endeavors.
I am too old for this circus. This has to be one of the most antiquated dealerships I have been to lately. I went in on 10/12/2020 and had an appointment with Hung Pham. After searching and finding a parking spot I arrived and was directed to his office area and that he would be in shortly. I was not offered any insight as to how long Hung was going to be. After waiting 20 minutes I decided that perhaps this was not the level of customer service I was seeking and I left. I received a call on Monday from Hung asking, since I ... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Ralph Samuel at Ralph@joemyerscars.com to discuss what we can do to help.
Frequently asked questions about Joe Myers Mazda
How is Joe Myers Mazda rated?
Joe Myers Mazda has a 4.6 star rating with 3,268 reviews.
When is Joe Myers Mazda open?
Joe Myers Mazda is open now. It will close at 9:00 p.m.