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Joule La Floresta
- Apartments
- Brea, CA
About this business
Location details
420 La Crescenta Dr, Brea, CA, 92823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Avoid this place at all costs. We are so glad that we have moved to Avalon in Brea! This complex is notorious for squeezing every penny from residents with bogus fees that aren't even in the lease. The management, particularly Hillary Wade and her sidekick Deanna , are the epitome of rude and unprofessional, hiding behind their fake concern while retaliating against anyone who speaks up. They act as if they care about residents, but it's all an act. Instead, they prioritize charging unlawful fees and making life miserable fo... read more
Business response:
We apologize for any negative experience you may have had with your time at Joule La Floresta. We strive to provide excellent customer service to all of our residents. We want to give our residents the best support possible, so we would appreciate the opportunity to talk with you directly about the concerns you are experiencing. Unfortunately, we do not have your name in our resident database, so we have been unable to contact you. We would appreciate it if you would contact our office at (714) 646-7565 or joule@simpsonhousi... read more
I had lived at Pearl/Joule with my daughter and pup for 3 years peacefully and happily.... Then Simpson group came and brought in the worst "community manager"-- ----Hillary Wade! Who Is the most disrespectful, unprofessional, and inhumane person I have unfortunately had to communicate with! For numerous reasons. . ---Hillary Wade Has allowed the harassment of my family for the last 6 months living there to continue ! At the beginning of this year we had a handful of new tenants move in. No big deal until they began to ... read more
Business response:
We are very sorry to hear your expectations were not met when you were living in our community, Natalie. We work continually to improve the experience for current and future residents. We sincerely apologize that the issues you experienced could not be resolved by our team despite our best efforts and we wish you the best in your new place.
Leasing manager is a jerk unnecessarily. Apartments are junkie and not well kept. Parking is a nightmare because of Whole Foods. Do not live here!
Business response:
Hello Holly, We do not see you listed as a resident of Joule La Floresta and would like to speak with you regarding your concerns, our goal is always above and beyond satisfaction for anyone who calls Joule home. We have parking available for all residents and their guests in our own parking structure separate from Whole Foods and provide building cleaning every day of the week. If there are particular areas you have noted that need attention or you need assistance with parking information, please reach out to us at 714-996-... read more
Moved out over 3 months ago and still have not been issued remaining balance check. Communication and follow up has been extremely poor. Communication and level of customer service did not make a difference living at the complex and leaving the complex.
EV charging parking is $150 + electric whatever you take, expansive!! And it's has been broken for over 2 months. Managing team does reply email, no answer for when it will be fixed.
Business response:
We appreciate you providing your feedback, Phoenix. We are sad to hear of your dissatisfaction with your experience while at our community. Our EV parking spaces required a new modem that we had to briefly wait on. All EV parking spaces are now fully functioning. To further discuss please get in touch with us at joule@simpsonhousing.com or (714) 646-7565.
While this complex offers a variety of features that are convenient and useful, a main concern is enforcing curfew hours. I don't understand how management can send a plethora of emails regarding trash bags needing to be in the proper containers or elevator maintenance updates but ignore the obvious noise after 10 PM. Living in this complex where the swimming pool and Clubhouse functions are centralized allows for amplification of noise which is inconvenient for people who work early hours. A patrol group is supposedly on-s... read more
Business response:
We are sorry to hear your concerns have not been addressed yet, Deborah. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. Please stop by our leasing office to talk through this concern directly. You may also contact our office at joule@simpsonhousing.com or (714) 646-7565 as we would like to ensure this issue is resolved.
Since being bought out they really managed to go from luxury apartments to bad apartments in a nice neighborhood. Sucks to see such a great potential go downhill. We want the old pearl la floresta
My boyfriend and I were really excited to take a tour and see these apartments! I scheduled a tour 2 weeks in advance to see the 2 bedroom apartments. The day before our scheduled tour I received a confirmation email confirming my appointment. The day of our tour comes and we show up 5 minutes early. Long story short, we waited 30 minutes and no one showed up. No call, no text, no email. It was such a waste of our time. It's been 4 days since our scheduled tour and no one has followed up to apologize or reschedule our tour..... read more
It is very unfortunate the direction this property has gone. I am going on a couple years living here and everything has gone down since the property got bought out a few months ago. The quality of residents and maintenance of the property has gone down. They no longer have security on site and there are constant car break ins. Not to mention that rent has increased by the maxed allowed. It is convenient because of the Whole Foods and plaza, but not worth the rent increase nor the condition of the property.
Business response:
Thank you for taking the time to share your feedback, Reyna. We are disappointed to hear of your negative experience, and we would appreciate the opportunity to make things right. We have an open-door policy with our residents, so please come and talk to our office staff about these issues so that we can discuss possible solutions with you. You can also contact us at joule@simpsonhousing.com or (714) 646-7565.
Frequently asked questions about Joule La Floresta
How is Joule La Floresta rated?
Joule La Floresta has a 4.5 star rating with 209 reviews.
When is Joule La Floresta open?
Joule La Floresta is closed now. It will open at 10:00 a.m.