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Joule La Floresta
- Apartments
- Brea, CA
About this business
Location details
420 La Crescenta Dr, Brea, CA, 92823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Loveeee this property. By far the best property in town. The team is always so nice and easy to work with. Thank you team for always being there for myself and all residents on-site. I will always refer my friends and family to live at Joule .
Business response:
We love to hear that you recommend our property to your loved ones, friends and family make the best neighbors! Our team is happy to help with anything that should arise so you can always feel positive at home. Thank you for leaving your thoughts, we appreciate it.
First of all, I would like to thank Sandra and Deanna for helping us out through out the whole process. They were very responsive and professional. I love the apartments at Joul La Floresta and the amenities are super clean. I highly recommend you come to them for any assistance.
Business response:
Thank you for taking the time to leave this great feedback. We are glad to hear about your positive experience with our team and about the Joule La Floresta community!
I took a tour of the apartments this week and they were beautiful. The leasing office smelled great and the lady that took me on the tour was super cool. I really wanted to live here. I just can not get over the $300 fee it would cost us for parking. So unfortunate.
Business response:
We appreciate you providing your feedback, Sara. Thank you for your kind words about our apartments and leasing office. We're glad you enjoyed your tour and the atmosphere. We understand your concern about the parking fee and apologize for any inconvenience. If you have any further questions or would like to discuss options, please feel free to reach out. We'd love the opportunity to address your concerns and hopefully find a solution that works for you. Please get in touch with us at joule@simpsonhousing.com or (714) 646-75... read more
When looking for a luxury living space "Joule La Floresta" is for you I've taken a tour of there empty unit and must say the property is worth it and I really have to thank their assistant community manager Deanna for being a wonderful person and very helpful with everything during my visit
Business response:
Hi Edward, thank you for a great 5-star review! We are thrilled to hear you enjoyed your tour experience at our community, and we want to thank you for taking the time to share your experience with us! We hope to continue to provide outstanding tour experiences at Joule La Floresta.
I've lived here for almost a year now and just renewed my lease. I actually love living here. The staff is very nice. Hillary especially has been wonderful, anytime I have concerns she is so prompt to respond and I feel like she genuinely cares about the residents here and will truly help any issue I've had she's been super quick with a solution. Very wonderful person to deal with. The maintenance staff is really nice too. there just needs to be more security in the parking garage area and the carpet in the hallway needs to ... read more
Business response:
Hi Brittney, thank you for a great 5-star review! We are thrilled to hear you are enjoying your time at our community. Your feedback on how we can improve is appreciated and we want to thank you for taking the time to share your experience with us!
Avoid this place at all costs. We are so glad that we have moved to Avalon in Brea! This complex is notorious for squeezing every penny from residents with bogus fees that aren't even in the lease. The management, particularly Hillary Wade and her sidekick Deanna , are the epitome of rude and unprofessional, hiding behind their fake concern while retaliating against anyone who speaks up. They act as if they care about residents, but it's all an act. Instead, they prioritize charging unlawful fees and making life miserable fo... read more
Business response:
We apologize for any negative experience you may have had with your time at Joule La Floresta. We strive to provide excellent customer service to all of our residents. We want to give our residents the best support possible, so we would appreciate the opportunity to talk with you directly about the concerns you are experiencing. Unfortunately, we do not have your name in our resident database, so we have been unable to contact you. We would appreciate it if you would contact our office at (714) 646-7565 or joule@simpsonhousi... read more
I had lived at Pearl/Joule with my daughter and pup for 3 years peacefully and happily.... Then Simpson group came and brought in the worst "community manager"-- ----Hillary Wade! Who Is the most disrespectful, unprofessional, and inhumane person I have unfortunately had to communicate with! For numerous reasons. . ---Hillary Wade Has allowed the harassment of my family for the last 6 months living there to continue ! At the beginning of this year we had a handful of new tenants move in. No big deal until they began to ... read more
Business response:
We are very sorry to hear your expectations were not met when you were living in our community, Natalie. We work continually to improve the experience for current and future residents. We sincerely apologize that the issues you experienced could not be resolved by our team despite our best efforts and we wish you the best in your new place.
Leasing manager is a jerk unnecessarily. Apartments are junkie and not well kept. Parking is a nightmare because of Whole Foods. Do not live here!
Business response:
Hello Holly, We do not see you listed as a resident of Joule La Floresta and would like to speak with you regarding your concerns, our goal is always above and beyond satisfaction for anyone who calls Joule home. We have parking available for all residents and their guests in our own parking structure separate from Whole Foods and provide building cleaning every day of the week. If there are particular areas you have noted that need attention or you need assistance with parking information, please reach out to us at 714-996-... read more
Moved out over 3 months ago and still have not been issued remaining balance check. Communication and follow up has been extremely poor. Communication and level of customer service did not make a difference living at the complex and leaving the complex.
Frequently asked questions about Joule La Floresta
How is Joule La Floresta rated?
Joule La Floresta has a 4.5 star rating with 199 reviews.
When is Joule La Floresta open?
Joule La Floresta is closed now. It will open at 10:00 a.m.