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Joule La Floresta
- Apartments
- Brea, CA
About this business
Location details
420 La Crescenta Dr, Brea, CA, 92823, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I took a tour of the apartments this week and they were beautiful. The leasing office smelled great and the lady that took me on the tour was super cool. I really wanted to live here. I just can not get over the $300 fee it would cost us for parking. So unfortunate.
Business response:
We appreciate you providing your feedback, Sara. Thank you for your kind words about our apartments and leasing office. We're glad you enjoyed your tour and the atmosphere. We understand your concern about the parking fee and apologize for any inconvenience. If you have any further questions or would like to discuss options, please feel free to reach out. We'd love the opportunity to address your concerns and hopefully find a solution that works for you. Please get in touch with us at joule@simpsonhousing.com or (714) 646-75... read more
When looking for a luxury living space "Joule La Floresta" is for you I've taken a tour of there empty unit and must say the property is worth it and I really have to thank their assistant community manager Deanna for being a wonderful person and very helpful with everything during my visit
Business response:
Hi Edward, thank you for a great 5-star review! We are thrilled to hear you enjoyed your tour experience at our community, and we want to thank you for taking the time to share your experience with us! We hope to continue to provide outstanding tour experiences at Joule La Floresta.
I've lived here for almost a year now and just renewed my lease. I actually love living here. The staff is very nice. Hillary especially has been wonderful, anytime I have concerns she is so prompt to respond and I feel like she genuinely cares about the residents here and will truly help any issue I've had she's been super quick with a solution. Very wonderful person to deal with. The maintenance staff is really nice too. there just needs to be more security in the parking garage area and the carpet in the hallway needs to ... read more
Business response:
Hi Brittney, thank you for a great 5-star review! We are thrilled to hear you are enjoying your time at our community. Your feedback on how we can improve is appreciated and we want to thank you for taking the time to share your experience with us!
Avoid this place at all costs. We are so glad that we have moved to Avalon in Brea! This complex is notorious for squeezing every penny from residents with bogus fees that aren't even in the lease. The management, particularly Hillary Wade and her sidekick Deanna , are the epitome of rude and unprofessional, hiding behind their fake concern while retaliating against anyone who speaks up. They act as if they care about residents, but it's all an act. Instead, they prioritize charging unlawful fees and making life miserable fo... read more
Business response:
We apologize for any negative experience you may have had with your time at Joule La Floresta. We strive to provide excellent customer service to all of our residents. We want to give our residents the best support possible, so we would appreciate the opportunity to talk with you directly about the concerns you are experiencing. Unfortunately, we do not have your name in our resident database, so we have been unable to contact you. We would appreciate it if you would contact our office at (714) 646-7565 or joule@simpsonhousi... read more
I had lived at Pearl/Joule with my daughter and pup for 3 years peacefully and happily.... Then Simpson group came and brought in the worst "community manager"-- ----Hillary Wade! Who Is the most disrespectful, unprofessional, and inhumane person I have unfortunately had to communicate with! For numerous reasons. . ---Hillary Wade Has allowed the harassment of my family for the last 6 months living there to continue ! At the beginning of this year we had a handful of new tenants move in. No big deal until they began to ... read more
Business response:
We are very sorry to hear your expectations were not met when you were living in our community, Natalie. We work continually to improve the experience for current and future residents. We sincerely apologize that the issues you experienced could not be resolved by our team despite our best efforts and we wish you the best in your new place.
Leasing manager is a jerk unnecessarily. Apartments are junkie and not well kept. Parking is a nightmare because of Whole Foods. Do not live here!
Business response:
Hello Holly, We do not see you listed as a resident of Joule La Floresta and would like to speak with you regarding your concerns, our goal is always above and beyond satisfaction for anyone who calls Joule home. We have parking available for all residents and their guests in our own parking structure separate from Whole Foods and provide building cleaning every day of the week. If there are particular areas you have noted that need attention or you need assistance with parking information, please reach out to us at 714-996-... read more
Moved out over 3 months ago and still have not been issued remaining balance check. Communication and follow up has been extremely poor. Communication and level of customer service did not make a difference living at the complex and leaving the complex.
EV charging parking is $150 + electric whatever you take, expansive!! And it's has been broken for over 2 months. Managing team does reply email, no answer for when it will be fixed.
Business response:
We appreciate you providing your feedback, Phoenix. We are sad to hear of your dissatisfaction with your experience while at our community. Our EV parking spaces required a new modem that we had to briefly wait on. All EV parking spaces are now fully functioning. To further discuss please get in touch with us at joule@simpsonhousing.com or (714) 646-7565.
While this complex offers a variety of features that are convenient and useful, a main concern is enforcing curfew hours. I don't understand how management can send a plethora of emails regarding trash bags needing to be in the proper containers or elevator maintenance updates but ignore the obvious noise after 10 PM. Living in this complex where the swimming pool and Clubhouse functions are centralized allows for amplification of noise which is inconvenient for people who work early hours. A patrol group is supposedly on-s... read more
Business response:
We are sorry to hear your concerns have not been addressed yet, Deborah. This is not the service we want to provide our residents, and we are truly sorry to hear this has been your experience. Please stop by our leasing office to talk through this concern directly. You may also contact our office at joule@simpsonhousing.com or (714) 646-7565 as we would like to ensure this issue is resolved.
Frequently asked questions about Joule La Floresta
How is Joule La Floresta rated?
Joule La Floresta has a 4.5 star rating with 196 reviews.
When is Joule La Floresta open?
Joule La Floresta is closed now. It will open at 10:00 a.m.