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JPL Process Service, LLC
- Process Servers
- Westminster, CA
About this business
Location details
14482 Beach Blvd, Ste X, Westminster, CA, 92683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Process server did not speak English. Communication with the office was very poor. Messages transmitted via their portal not reviewed in a timely fashion. They certainly charge like a top tier service provider, but fail miserably when delivering the service. I will not use them again.
Business response:
I am sorry that you had the experience you did. Our Process Servers speak English perfectly and can communicate with anyone they need to speak with. The service info is 100% emailed to our clients. If you are not receiving email or even had an issue with the server, it can only be fixed if you had communicated that to us. We are a top-tier service that covers nationwide, we find and follow up with the servers so you do not have to. If you had concerns it would have been more productive to send an email so that it could... read more
They were not helpful, collected your fee and did the bare minimum. They don't talk to you about your case, just want you to email and will charge you extra if you need more help. Don't waste your time.
Business response:
I am sorry you feel this way about our Service, Charibel. We made six attempts to get to the address at different times during the day, but the neighbors did not answer or respond, either. Unfortunately, we cannot open the door and make them take the papers. The sheriff includes 3 attempts, normally in the morning hours. Usually, they are unsuccessful, but it may be worth a shot if they do not open the door for non-uniformed people who appear to be delivering a package to the door. Another option is that if you know... read more
3/27/24 If anyone is planning to use this service company to serve a legal document, I would say you should probably look for someone else to serve the documents. I had to email this server office several times over several days or nearly two weeks with instructions on what and how to serve. I'm not sure but it seems that they are simply incompetent people working here. When I originally told them to serve the business during the day before 5pm when they close, the server goes at 6:51pm to serve when the business is closed. ... read more
Business response:
I'm sorry for the issues you had, Al. Please direct message me the Defendant who was being served so I can check into this and see what the office missed on the service. I apologize for the issues you had with this service. Typically, serving a business is straightforward and easily handled.
Called tried to explain why I was looking for a process Server so I could see if they could help me... He complained that I called him on his vacation and said shutup and listen... Dude, I didnt force you to answer your phone, but since you did I got to say your customer service skill SUCK ! Dont worry I'll never call again.. My Response to his Reply This is so sad. Instead of just saying sorry I was upset or something. You spew off and want everyone to believe that I just chose to make up review for NO REASON AT ALL !!!... read more
Business response:
This is not possible. Our phone lines ring to a physical office location, meaning that if we are on vacation, we do not get phone calls. We do, however, have all females that work in that office, so if you got a "dude" that answered the phone, you dialed the wrong number. Sorry for the shocking call Steve, I wish you would have called us.
They did their job, however, they called us today stating we owed them late fees. They "waved them" after we showed them proof that we were paid in full. Be careful they don't secretly try to charge you late fees especially when you paid in full the first time. Kind of strange if you ask me.
Business response:
I apologize for doing our job and serving your papers; I also apologize that you were hurt enough to leave a review because of a simple accounting mistake and not a positive review for completing your service, likely quickly and efficiently. Good luck, Courtney, and best of luck with your case.
I hired them to serve documents to an individual that is challenging to catch that's why from the very start of the process I provided them the best times to deliver the papers but they did not follow the said schedule. I called them to raise my concern but they gave me an excuse that server is required by law to do several attempts with different times. And while I was still expressing my frustration on the phone, they hang up on me. Also, while booking their service, they promised that they will give updates as soon as any... read more
Business response:
I cannot give you answers to the phone conversation Rhea, but that is not normally how we respond to customers and I apologize that you had that interaction. As far as the complaint on service; Unless you are paying for a stakeout time during the time frames you believe they will be served, a process server will not wait at a location indefinitely until they come out. If you are doing regular service, the time frames must be done by LAW and the Civil Code of Procedure at different time frames. You can choose stakeou... read more
They sent my court papers out for service without the initial documents from the case, when you point out any errors they don't take accountability whatsoever & they will try to find a way to blame you for any discrepancies. They sent me an invoice for service knowing they didn't have any of the documentation and never offered a refund. The sheriff's department & his attorney both also verified that the respondent does, in fact, live where they attempted to serve him partial paperwork and they didn't even offer to track him ... read more
Business response:
Fake Name, Fake Yelp Account, and everything listed in the story above is farcical. I was waiting for "London" to type out Baba Booey, but it never happened.
This business is harassing. I am reporting them ASAP. Please check the BBB for the complaints. https://www.bbb.org/us/ca/westminster/profile/process-server/jpl-process-service-llc-1126-172020019/complaints Despite the disagreement, I still went ahead and paid them just to get rid of them, but they are still sending me bills! Stay away at all costs. Extremely poor management by Jeff who has taken no responsibility at their end and instead just threatened and bullied.
Business response:
I apologize that you felt this way, Mona. We attempted the service past what we normally would do on the rate you provided; we attempted service on 7 different attempts on separate timelines. We were informed by the neighbor that the subject is seldom home. This was all in another State (Florida) I am still a bit confused about being Threatened and Bullied. Is that because we sent a monthly Statement and stated that if the bill is not paid, it would go to collections? We do not pay the BBB for advertising. Onl... read more
I hired JPL Process Servicing Company in the early parts 2020 to serve various pleading summons, complaints and notices for months business servicing was very much acceptable, up until September 2021 Servers Tim Ault failed to insert 2nd Amended Complaint in the Proof of Service to Court that was paid for causing the court to reject the summons and complaint, on three parties, extra money was paid for additional process serving and filing for the court to issue Judgment. I upon making office staff Karla and Nellie aware of t... read more
Business response:
I’m sorry your experience with us did not meet your expectations. I appreciate you taking the time to share your feedback, and I’ve taken note of your concerns about the paperwork and communication.
Frequently asked questions about JPL Process Service, LLC
How is JPL Process Service, LLC rated?
JPL Process Service, LLC has a 4.3 star rating with 195 reviews.
When is JPL Process Service, LLC open?
JPL Process Service, LLC is closed now. It will open tomorrow at 8:00 a.m.