Jubilee House

4.9

Assisted Living Facilities
Leamington Spa, ENG

About this business

Wellness Assisted Living Facilities

Location details

Queensway, Leamington Spa, ENG, CV31 3JY, United Kingdom

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4.969 reviews

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Mary C

8 months ago

My stay at Jubilee House has been excellent. It is my second stay, and it has been a great experience I will never forget.

Business response:

Thank you so much for taking the time to share your lovely feedback. We're delighted to welcome you back to Jubilee House and even more pleased to hear that your stay has once again been such a positive experience.

Amy C

a year ago

We're so grateful for the professional, warm & heartfelt care that my Nan receives at Jubilee House! She's settled in really well, is much better (physically & mentally) than she's been in a long time, & as a family, we're always given such a warm welcome when visiting!

Business response:

Thank you so much for your kind words! We're truly touched to hear how well your Nan has settled in at Jubilee House and that she's thriving both physically and mentally. It means the world to our team to know that you feel welcomed and supported every time you visit. Providing heartfelt, professional care is at the core of what we do, and your feedback reminds us why we love doing it. Thank you again for your trust and support!

V G

a year ago

My mum went in for 2 weeks respite. From the initial call all the way through mums stay the care has been excellent. Every member of staff that I came into contact with was professional, kind and sincere. Special mention to the lady at reception who was very kind. I would not hesitate in recommending Jubilee House as an excellent care home.

Business response:

Thank you so much for your kind words and for taking the time to share your experience. Your special mention of our receptionist will certainly be passed on-she'll be so pleased to know she made a difference. Best wishes.

Vivien G

a year ago

From my initial meeting and taking mum to have a look for a 2 week respite care to collecting Mum at the end of the 2 weeks everything went so smoothly. I was updated regularly regarding Mum's stay . The carers / nurses and management were all very kind and supportive to Mum and the family.

Business response:

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that everything went smoothly, it means a great deal to us to know that you felt supported and well-informed throughout. Our carers, nurses, and management alike-are truly dedicated to providing compassionate and attentive care, and your feedback is a wonderful reflection of their efforts. We'll be sure to share your comments with everyone involved in your mum's care. Please don't hesitate to reach out if we can s... read more

Caroline H

a year ago

Friendly and professional staff . Always ready to help and extremely proactive . The home is always clean and tidy throughout. Standard of care excellent. The medical team are extremely approachable and listen to any concerns with care and consideration

Business response:

We're absolutely delighted to hear that you've had such a positive experience with our team and the care we provide. Our staff take great pride in maintaining a clean, welcoming environment and delivering the highest standard of care with compassion and attentiveness. It's wonderful to know that our proactive approach and the support from our medical team have made a meaningful difference. Your recognition means a lot to us and motivates us to continue doing our very best every day. Thank you again for your support!

Robert M

a year ago

A superb and friendly home with excellent food and accommodation. I would not hesitate to recommend.

Business response:

Thank you so much for your kind review. Please come back for more respite soon, we miss you and the wonderful spirit you bring to the home each time you come to stay. Take care for now.

Matt J

a year ago

From first contact, the customer focus, responsiveness, empathy and attention to detail from one staff member in particular at Jubilee House has been outstanding. It's still early days for my parents' stay, but the first experience of customer service and care has been excellent; warm, human, professional and kind.

Business response:

Thank you for the very kind words, they are very much appreciated. It's never easy to put your precious loved ones care in to the hands of others but we will continue to do our very best to ensure your parents are happy and well cared for. We look forward to seeing you when you return to the UK.

Barbara W

a year ago

I have just been to visit a friend in Jubilee House and was amazed at the facilities on site. I felt very welcomed by all the staff I met and could see how my friend felt safe and comfortable with them. The communal areas are very comfortable and were full of people, enjoying the different things that were on. It completely changed my view of care homes - this is what good care looks like.

Business response:

Thank you so much for taking the time to post a review. We try to ensure all visitors feel welcome at Jubilee as it makes a huge difference to the friends and family they are visiting. I am so glad your friend feels safe and comfortable living with us and we do hope to see you again soon.

Kevin O

a year ago

Mum came in initially for a 4 week stay while her house sale finalised. Right from initial contact, I've felt confident that everyone has mum's best interests at heart. She had lived on her own for a long time and was comfortable with her own company but she has rediscovered a part of herself that seemed to have died along with her friends over the years, the positive effects of interaction with others. The food is of a high standard and the variety is excellent. I've been made to feel welcome each time I visit and the fact ... read more

Business response:

Thank you for taking the time to write a review, the feedback really does the support the home, the team and those in search of care for their loved ones. We absolutely adore your mother; her desire to use her dining area setting skills come in pretty handy too! We couldn't be happier that she has found a new lease of life at Jubilee.