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Jubilee House
- Assisted Living Facilities
- Leamington Spa, ENG
About this business
Location details
Queensway, Leamington Spa, ENG, CV31 3JY, United Kingdom
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From my initial meeting and taking mum to have a look for a 2 week respite care to collecting Mum at the end of the 2 weeks everything went so smoothly. I was updated regularly regarding Mum's stay . The carers / nurses and management were all very kind and supportive to Mum and the family.
Business response:
Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that everything went smoothly, it means a great deal to us to know that you felt supported and well-informed throughout. Our carers, nurses, and management alike-are truly dedicated to providing compassionate and attentive care, and your feedback is a wonderful reflection of their efforts. We'll be sure to share your comments with everyone involved in your mum's care. Please don't hesitate to reach out if we can s... read more
Friendly and professional staff . Always ready to help and extremely proactive . The home is always clean and tidy throughout. Standard of care excellent. The medical team are extremely approachable and listen to any concerns with care and consideration
Business response:
We're absolutely delighted to hear that you've had such a positive experience with our team and the care we provide. Our staff take great pride in maintaining a clean, welcoming environment and delivering the highest standard of care with compassion and attentiveness. It's wonderful to know that our proactive approach and the support from our medical team have made a meaningful difference. Your recognition means a lot to us and motivates us to continue doing our very best every day. Thank you again for your support!
A superb and friendly home with excellent food and accommodation. I would not hesitate to recommend.
Business response:
Thank you so much for your kind review. Please come back for more respite soon, we miss you and the wonderful spirit you bring to the home each time you come to stay. Take care for now.
From first contact, the customer focus, responsiveness, empathy and attention to detail from one staff member in particular at Jubilee House has been outstanding. It's still early days for my parents' stay, but the first experience of customer service and care has been excellent; warm, human, professional and kind.
Business response:
Thank you for the very kind words, they are very much appreciated. It's never easy to put your precious loved ones care in to the hands of others but we will continue to do our very best to ensure your parents are happy and well cared for. We look forward to seeing you when you return to the UK.
I have just been to visit a friend in Jubilee House and was amazed at the facilities on site. I felt very welcomed by all the staff I met and could see how my friend felt safe and comfortable with them. The communal areas are very comfortable and were full of people, enjoying the different things that were on. It completely changed my view of care homes - this is what good care looks like.
Business response:
Thank you so much for taking the time to post a review. We try to ensure all visitors feel welcome at Jubilee as it makes a huge difference to the friends and family they are visiting. I am so glad your friend feels safe and comfortable living with us and we do hope to see you again soon.
Mum came in initially for a 4 week stay while her house sale finalised. Right from initial contact, I've felt confident that everyone has mum's best interests at heart. She had lived on her own for a long time and was comfortable with her own company but she has rediscovered a part of herself that seemed to have died along with her friends over the years, the positive effects of interaction with others. The food is of a high standard and the variety is excellent. I've been made to feel welcome each time I visit and the fact ... read more
Business response:
Thank you for taking the time to write a review, the feedback really does the support the home, the team and those in search of care for their loved ones. We absolutely adore your mother; her desire to use her dining area setting skills come in pretty handy too! We couldn't be happier that she has found a new lease of life at Jubilee.
My husband was with you for a very short time but was cared for wonderfully. As were all of us, his family. He passed away peacefully with us all around him, and nothing was any trouble to every member of staff we met. It was a very peaceful setting and environment. Staff and management very caring and excellent. Thank you all.
Business response:
Thank you for taking the time to feedback such wonderfully, kind comments. Looking after your husband was an honour for all those involved and being able to give that comfort to you and the family when you needed it the most was so important to us. Please don't be a stranger, you are welcome to pop in for a coffee any time. Take care.
Overall, mum seems very happy at Jubilee House Care Home. If she's happy so am I. Mum is very well cared for. Staff are super helpful and kind. Activities and stimulation are superb and it's lovely to see mum joining in. I love the social media page so I can see mum even though I live 100 miles away. One concern is a lack of 24 hour wrap around care at the weekend evenings. Mum and her friend called on their buzzer and no one came. This should never happen. It's what we pay for.
Business response:
Thank you so much for you open and honest feedback, all comments are welcomed and addressed. It is important to reassure you, there is always sufficient 24/7 care cover 365 days a year, weekends and evenings are no exception. From time to time there may an unexpected emergency (such as a fall) in the home where 2 or 3 staff members are required to see to one resident and this may result in the call bell response time being longer than is usual for the home. I am very sorry that your mother felt on this said occasion, she was... read more
My mother was resident for 5 weeks respite care to give her time to recover following a fall. The facilities and environment were excellent. Staff were very friendly, respectful and kind. Activities are provided for residents to use as they wish and a varied array were on offer. My mother enjoyed the variety and quality of the food and the option for a visitor to also have a meal in the bistro with their loved one was an added bonus. The bistro staff were also very attentive and nothing was too much trouble. She particularly... read more
Business response:
Thank you so much for taking the time to give such wonderful feedback. The team work incredibly hard to ensure those joining us for short or long term care have the best possible experience and get out of it exactly what they need. Your mother has been an absolute pleasure and we will miss her but very pleased to see her doing so much better. Do pop in to say hello and have a coffee with us any time. Take care.
Frequently asked questions about Jubilee House
How is Jubilee House rated?
Jubilee House has a 4.8 star rating with 56 reviews.
When is Jubilee House open?
Jubilee House is open now. It is open 24/7.