Jubilee House

4.8

Assisted Living Facilities
Leamington Spa, ENG

About this business

Wellness Assisted Living Facilities

Location details

Queensway, Leamington Spa, ENG, CV31 3JY, United Kingdom

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4.856 reviews

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M W

2 years ago

Mum came for respite care and loved it so much she stayed on! The staff are lovely and nothing is too much trouble for them. The food is amazing and we have enjoyed having lunch with her when we visit. Mum really enjoys all the activities including visits from live penguins! The treat of a facial or nails being varnished each week is an added bonus.

Business response:

Thank you so much for taking the time to write a review, it is always very much appreciated by the team who work incredibly hard to ensure life at Jubilee is special. Caring for your mother and welcoming the family into Jubilee House is very much our pleasure. We look forward to seeing you for a long time to come. Thank you again.

N B

2 years ago

I am so very impressed with the excellent and loving care Mum is receiving in Jubilee House. The team, environment and facilities are all to a very high standard... we are so lucky to have such a place and great care in the area.

Business response:

Thank you for the fantastic feedback. We feel very honoured to be able to care for such a kind and wonderful lady whose smile lights up the room. We also feel very lucky that she chose Jubilee House as her home. Thank you again.

Joanna B

2 years ago

Mum came in here for two weeks of respite care whilst we were abroad; she enjoyed it so much that she decided she did not want to return home! We were delighted with her decision! The staff are lovely, so kind and caring. The home itself is beautifully furnished, well laid out and clean. Would totally recommend it.

Business response:

Thank you for the wonderful review. Jubilee is all the brighter for having your mother here, so we are very glad she decided to stay with us. The team will appreciate this great feedback, so thank you for taking the time to give it.

Anne P

2 years ago

I booked into this wonderful care home because I needed to be looked after, after an operation for a hernia. I live on my own and could not get any help. The management and staff have been fantastic, and caring, with fantastic food and marvellous facilities and security. I am returning home feeling fit and happy that I made this decision.

Business response:

Thank you for the wonderful feedback, we will be sure to pass it on to the teams. It was an absolute pleasure to support you in your time of need and we do hope that you will come back and visit us sometime, we do miss your smiley face! Take care.

J F

2 years ago

I was only with you a fairly short time, but the experience was so very relaxed and a very friendly atmosphere. The staff so very kind and helpful. Would recommend you highly.

Business response:

Thank you for the kind feedback. You would always be welcome back at Jubilee. Take care for now.

Janet M

2 years ago

Two weeks following a shoulder replacement. The staff were very pleasant and helpful. Disappointed that a particular TV channel was not available and no mention of films in the cinema. No lift working for four days if the cinema was available. Food times were not good when used to eating 1-2 hours later. The care home was very convenient with a lovely garden and extremely pleasant seating areas.

Business response:

Thank you for your honest review. Sadly, one of the lifts did require a replacement part during your stay but there are 2 lifts in the home and the second one could have been used if it was required. The cinema is available at all times so I am sorry that wasn't clear, I will speak to the events team about regular scheduled showings being added to the activity plan for clarity. I am so sorry to hear the mealtimes didn't suit you, had the team have known your preference to eat later than 12:30 for lunch and 5:30pm for supper ... read more

C S

2 years ago

Jubilee House has been amazing throughout the interim period of Mum moving in to now. She's been treated like a queen. Thank you!

Business response:

Thank you so much for the feedback, the team really do appreciate it. Your mum deserves the very best care and treatment and we are delighted you chose the team at Jubilee House to provide that for her. It's a pleasure!

V P

2 years ago

The difference in Mum since she moved to Jubilee House is amazing. She is well nourished, clean and cared for and so much happier. She loves her daily chats with the staff and cheeky homemade biscuits! As relatives we are welcomed with smiles, it really does feel like we are part of the Jubilee House family.

Business response:

Thank you so much for the lovely comments. You are very much part of the Jubilee House family and will always be welcome. Your mother is an absolute delight and a pleasure to care for.

Godfrey E

2 years ago

I spent two weeks respite care at Jubilee House soon after it opened and really enjoyed my stay. A good sized room with en-suite facilities, plenty of storage and power points. All the staff are friendly, welcoming and helpful. I was treated kindly and respectfully. I have some physical disabilities which the care staff quickly came to understand and manage. The food is lovely, be prepared to gain weight! I would highly recommend Jubilee House and look forward to regular future visits.

Business response:

Thank you so much for taking the time to review your respite stay at Jubilee House, our teams value your feedback very much. It was an absolute pleasure to take care of you and we do hope we will see you again in the future if further respite is needed. Take care of yourself.