Jubilee House

4.9

Assisted Living Facilities
Leamington Spa, ENG

About this business

Wellness Assisted Living Facilities

Location details

Queensway, Leamington Spa, ENG, CV31 3JY, United Kingdom

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4.969 reviews

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M W

a year ago

My husband was with you for a very short time but was cared for wonderfully. As were all of us, his family. He passed away peacefully with us all around him, and nothing was any trouble to every member of staff we met. It was a very peaceful setting and environment. Staff and management very caring and excellent. Thank you all.

Business response:

Thank you for taking the time to feedback such wonderfully, kind comments. Looking after your husband was an honour for all those involved and being able to give that comfort to you and the family when you needed it the most was so important to us. Please don't be a stranger, you are welcome to pop in for a coffee any time. Take care.

K M

a year ago

Overall, mum seems very happy at Jubilee House Care Home. If she's happy so am I. Mum is very well cared for. Staff are super helpful and kind. Activities and stimulation are superb and it's lovely to see mum joining in. I love the social media page so I can see mum even though I live 100 miles away. One concern is a lack of 24 hour wrap around care at the weekend evenings. Mum and her friend called on their buzzer and no one came. This should never happen. It's what we pay for.

Business response:

Thank you so much for you open and honest feedback, all comments are welcomed and addressed. It is important to reassure you, there is always sufficient 24/7 care cover 365 days a year, weekends and evenings are no exception. From time to time there may an unexpected emergency (such as a fall) in the home where 2 or 3 staff members are required to see to one resident and this may result in the call bell response time being longer than is usual for the home. I am very sorry that your mother felt on this said occasion, she was... read more

S B

a year ago

My mother was resident for 5 weeks respite care to give her time to recover following a fall. The facilities and environment were excellent. Staff were very friendly, respectful and kind. Activities are provided for residents to use as they wish and a varied array were on offer. My mother enjoyed the variety and quality of the food and the option for a visitor to also have a meal in the bistro with their loved one was an added bonus. The bistro staff were also very attentive and nothing was too much trouble. She particularly... read more

Business response:

Thank you so much for taking the time to give such wonderful feedback. The team work incredibly hard to ensure those joining us for short or long term care have the best possible experience and get out of it exactly what they need. Your mother has been an absolute pleasure and we will miss her but very pleased to see her doing so much better. Do pop in to say hello and have a coffee with us any time. Take care.

John L

a year ago

Came in for respite care after an operation. Impressed on the first day that all staff knew me and called me by my name. Very good care which was flexible enough to cover my needs. Having separate dining areas on each floor makes eating more intimate. Also appreciated the lunches provided for visiting family and friends. Nothing was too much trouble for the staff. The stay definitely helped my recovery.

Business response:

Thank you for the wonderful feedback, the team very much appreciate it. We do hope you won't need us post operation in the future but you will always be welcome back if you do. Come and join us for a coffee and catch up anytime! Take care.

S K

a year ago

I went for 2 week's respite care in Jubilee House Care Home to experience temporary/permanent living there. I am an elderly lady, unfortunately suffering with a terminal illness, and obviously thinking about my future care. I was welcomed by all the staff and management who all came to introduce themselves. Whilst there, I wanted for nothing. The food was excellent and the staff so cheerful and helpful. There are activities available but no pressure to always join in. I left with the feeling that I will return as a resident ... read more

Business response:

Thank you so much for your lovely feedback. We absolutely loved having you stay with us at Jubilee House and although we would like you to be able to stay at home for as long as you can, we also look forward to welcoming you back to Jubilee. Look after yourself in the meantime and do pop in for a coffee and a chat with us anytime!

G W

a year ago

I spent valuable respite care at Jubilee House and found the experience comforting and comfortable. The caring staff were very attentive and professional with nothing being too much trouble day and night which was very reassuring. Although I wanted to go home I was genuinely sorry to leave the friendly supportive environment. The many extras included, eg guests' meals with me, hairdresser and beautician were an added bonus. All in all, I would highly recommend Jubilee House.

Business response:

Thank you so much for taking the time to provide such wonderful and valuable feedback. Take care, from us all at Jubilee.

Dave S

2 years ago

My mother moved to Jubilee House from another care home six months ago and we have experienced nothing but perfect care since then. She is comfortable and happy and recently said unprompted: “You wouldn’t think this was an old folks home."

Business response:

Thank you so much for the kind feedback, we truly value this and your support. We are so glad you chose Jubilee House for your mother and it is an honour to be able to care for her. Thank you again.

Noreen M

2 years ago

I arrived at Jubilee House Care Home on 24th January 2024 after having a total hip replacement. On arrival, I was greeted with warmth and kindness by the staff. Once settled in my room, refreshments were provided. From that day and night, nothing was too much trouble for the staff. On arrival, my friends and relatives received the same warmth from the staff. I will be leaving Jubilee House on 13th February after three weeks of convalescence. I am now able to walk (with one crutch!) Rested and more than ready to start a new l... read more

Business response:

Thank you for your wonderful review, the team will be delighted to hear how much you enjoyed your stay with us. We look forward to seeing you "without the crutch" for a cup of coffee and a piece of cake soon!

Mary W

2 years ago

I came for two weeks of rehab after surgery. It was a very successful stay and definitely aided my recovery. All the staff were caring and helpful, and the food was excellent. Would recommend.

Business response:

Thank you so much for the lovely feedback. We are so glad you enjoyed your stay with us; we would welcome you back in a heartbeat. Take care of yourself.