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Keffer Volkswagen
- Car Dealers
- Huntersville, NC
About this business
Location details
13651 Statesville Rd, Huntersville, NC, 28078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Don’t buy from this dealership They sold me a LEMON!!!!!! it doesn’t work and they think i’m a joke but they don’t know who they are dealing with know they will have to pay way more in lawyers for something they know is wrong
Worst dealership and work car buying experience I bought a car on May 31 and the lies begun then. My husband and I were both going to be on the loan, but my husband wasn't there. I live a distance from the dealership, so I told my sales rep (Kathleen) that I could just stop but the next day to have my husband sign the papers, but she said no they would wait on him. I had been at the dealership all day. This was at about 6pm and she said the car wasn't ready but by the time we returned it would have already gone through servi... read more
Worst Service Manager Absolutely the WORST service dept. took my car in at 10:30am with nail in tire. Within minutes was told it couldn’t be repaired, needed new tire . They would order n put spare on . (No issues with this) Tammy the “service manager” refused to look at warranty I had purchased at Asheville VW (2022 Atlas Sport) Ok, went with it, all my responsibility as she reiterated over a dozen times-at least. (3rd party extended warranty she said…however I called AVL and they stated SHE should be filing this for you) .... read more
Someone’s been driving my car. Brought my car in four times in four months…leased it new in March. Service for air conditioning not putting out cold air in April, May, June and Got it back yesterday July 21…..tried to talk to someone today because I found a bottle cap and CVS bag on floor in back seat. I’m a widow and only driver. No one ever sits in back. Mirrors were not where I left them. Radio stations different. Mileage higher then when I dropped it off 3 weeks ago. Service doesn’t answer. Manager hung up while transfer... read more
They only care when your buying a car I bought a car from these people and it’s the biggest regret I’ve ever made. First of all they sold me the car knowing that one of the tires were flat they probably just kept putting air in it because that’s what I’ve been doing the last couple of months. The right door doesn’t lock and they knew that the reason I was there was because my last car was stolen. Took me about a week to find out, I wonder how long the car was sitting on the lot. On top of that I was just going to let everyth... read more
Dangerous condition of used vehicle purchased They delivered the vehicle to me with one wheel rim scratched badly. On closer inspection, the tire was cut badly and a piece of the rim was missing on the back. With the wheel off, I found a sway bar end link part was broken, bent, and partially missing. Numerous issues with paperwork too, staff blaming recent firing of management, and I wasn't provided the correct CarFax at delivery. I took the vehicle to Chevrolet and they found substantial frame damage that would have to be f... read more
Business response:
While all of the Keffer dealerships strive for the highest level of standards in every sales or service transaction, and have a great reputation in the communities in which we serve, we regret when a customer's expectations are not met and do all we can to remedy even the slightest concern or issue. Which is why in this case, even though all NC laws were followed and signed off by the customer, when the concern was brought to our attention a full 22 days after purchase (no knowledge of what may have happened to the vehicle d... read more
Stood in showroom for 10 mins..... Another dealership, another disappointment. I stood in their showroom for 10 mins. at 1500 Feb. 23 2021 waiting on customer service or just ANYBODY. They just keep looking at me like I was a statue. I decided to go look for the car myself (NO LUCK). I didn't want to go back in wait again. Then I left. How do they stay in business??
Business response:
Dwight, thank you for the feedback. I sincerely apologize for learning of your experience, as it is certainly an anomaly, and not the norm here. We are very successful and one of the highest rated VW dealerships in the region by VW satisfaction scores. We have had heavy training happening this week for the staff, but that is more of a circumstance and not a valid reason, I agree. Feel free to contact me directly to be of personal service, or to provide further information, thank you. General Manager [emailprotected]
Shameful and Unconscionable Service Been a service customer for years. Things were ok. But now in my last round of 3 visits to try to fix an issue, I'm no longer willing to continue giving them money. They couldn't properly diagnose an issue and even had a specialist they said would come out. The specialist wasn't interested in looking at car until I pay Keffer an additional $700 which they failed to inform me about until I had hauled my car to their center for the 3rd time. I had already paid them $252 to "fi... read more
Thieves Claimed my battery was bad when i took it over for something else they called me for related to a recall. Then charged me for it - didn’t even really fix the problems i went for
Frequently asked questions about Keffer Volkswagen
How is Keffer Volkswagen rated?
Keffer Volkswagen has a 4.2 star rating with 2,495 reviews.
When is Keffer Volkswagen open?
Keffer Volkswagen is closed now. It will open tomorrow at 9:00 a.m.