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Keffer Volkswagen
- Car Dealers
- Huntersville, NC
About this business
Location details
13651 Statesville Rd, Huntersville, NC, 28078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Do not trust them Listen and read veterans, they bragged about veterans and then they doctor up a car that had a lot of scrathes, I had asked if any animal had ever been in this car and they said no, back floor board covered with dog hairs. Thats right support your veterans, This veteran will never be back especially buying from Miles. Boycott that sales person
Why Can't I Find the One for Me? Why can't I find the one for me? No, not the woman of my dreams...But instead, the mechanic of my dreams...I want to find a mechanic that I can trust not to lie to me about repairs on my car that just aren't necessary, that will be honest with me, that wants a long-lasting relationship rather than a quick buck. I purchased my car from Keffer Volkswagen almost a year ago. I had to get repairs completed within a couple weeks, and they tried to charge me for them, but I asked them... read more
Poor customer service Bought a new VW 6 months ago. Took it in for its 1st service and there was some confusion with initial contract and basic maintenance being included for 3 year/36000 by dealership. Found out that they mistakenly removed the maintenance service plan that was in my contract during an audit at their dealership. They randomly sent me a refund check after their audit was completed and their finance guy had said at that time I was overcharged $495. Nothing mentioned about this being the maintenance plan!!! So... read more
Keffer used to be great Let me begin by saying 4 years ago this review would have been completely different. Our first car purchase from Keffer VW was nothing short of phenomenal. They truly went above and beyond to put my wife and I in the exact car we wanted, and we left there saying we were customers for life. Sadly that is no longer the case. We have since purchased 2 more cars from Keffer all the time wondering what happened to the experience like we had the first time. Our last two trips there we left with nothing but ... read more
Business response:
We are extremely disappointed to hear about your experience with our team. We strive to provide our guest with a wonderful experience and it appears as though we have fallen short. We have processed the gift card for you and would like to confirm receipt. We have made several attempts to contact you to do so. Please feel free to reach us when it is good for you. Ask for Cheryl Goode at (704) 234-6424.
Do NOT buy a VW from this dealership! My husband and I bought a used 2009 VW Beetle almost one year ago from Keffer VW in Huntersville. On the way home the check engine light came on, and this was after the service department had "fixed" a rattle in the trunk, and ordered a part fir the driver seat. We turned around, and the service department had closed. Seriously? This should have been notice enough to return the car. One day passes, and we take the car back for them to correct and were told a hose had been knocked loose w... read more
Business response:
We would like to take a moment to thank you for sharing your experience with our team. We would like to extend a sincere apology for the frustration you have experienced while servicing your vehicle with us. We strive to provide our guest with a pleasurable ownership experience and it appears as though we have fallen short. Our Service Director has been informed about this situation. You can expect to hear from him if you haven't already. We will work towards finding an amicable and fair resolution for you. Please contact Ju... read more
Horrible customer service I will tell everyone I know to NOT go to Keffer Volkswagon in Huntersville.
Business response:
Thank you kindly for taking the time to share your feelings with our team. We are sorry to hear that you have feel the way you do. We strive to provide our guest with a wonderful purchase and ownership experience. It appears as though we have fallen short and would like to extend a sincere apology to you. We would like to have the opportunity to discuss what has happened with you. We will work towards finding an amicable and fair resolution for you. Please feel free to contact a member of our management team at (704) 766-212... read more
Worst experience ever I dealt with Brian Wiles and made the deal by phone. I asked him 2 questions that were important to me. 1. Does the car have an auxillary input because its for my teenage daughter and that is important to her. 2. has the car been smoked in? He assured me that there was an auxillary jack and that this was a non smoking car. He had the car delivered to me. Guess what. cigarette burns in the headliner and floor carpeting and smoky smell and NO auxillary input. I called him and arranged to return the vehicl... read more
Business response:
We wanted to take a moment to thank you for your time and feedback. We do appreciate the opportunity that you and your family extended to our team; we do not take this lightly. We would like to extend a sincere apology that you feel the way you do. Our desire is to provide every guest with an exceptional purchase experience. We are disappointed to hear that you don't feel that you received the same. We will have a member of management team reach out to you soon to discuss this with you. We hope to come up with an amicable re... read more
No Customer Service Mr. Miller, (General Manager) I have to say that, although I love my Volkswagen CC, my buying experience with Keffer was the absolute worst I have ever had. Seeing the new "Simple" Keffer Volkswagen commercials is absolutely infuriating. See the copy of the email I sent to my sales person on APRIL 22, 2013. Any additional information or updated indicated: ______________ Hi Kristen, (Salesperson) I haven?t filled out the survey yet, mainly because of the service issue. Here is an update: I made an appointm... read more
Dishonest BEWARE!!!! Never been screwed over more by a car dealership. Bought a used car from them in December under the condition that they would do some body work repairs and give me a rental car during those repairs. Now they are telling me that they will not honor their commitment. No explanation why. Just flat out telling me they are not going to honor the deal that was made when I purchased the car. The agreement we made was in writing and everything. I m now considering legal action
Business response:
We are sorry that you had a less than satisfactory experience at Keffer Volkswagen. We have a manager standing by to help in smoothing out this issue, please email [emailprotected] to discuss this further and we hope to clear up an mishaps.
Frequently asked questions about Keffer Volkswagen
How is Keffer Volkswagen rated?
Keffer Volkswagen has a 4.2 star rating with 2,495 reviews.
When is Keffer Volkswagen open?
Keffer Volkswagen is closed now. It will open tomorrow at 9:00 a.m.