This profile has been claimed by the business owner or representative.
Keller's American Grill
- Restaurants
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
I’ve been here many times but this time was a disaster. Food came out cold and drinks took 20 minutes to get. Waitress couldn’t remember our order. Two of us ordered a filet. But it was a beat up sirloin at best. Super disappointed.
Business response:
We are sorry to hear about your poor experience, Michelleh. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Waitress was attentive and polite. Food was nothing special. There was a set menu for the evening that wasn’t advertised on website, if had been advertised we wouldn’t have went. Very little flavor in prime rib and potatoes. Sauces brought out in paper cups. It’s not McDonald’s. For the price you should at least get genuine serving dishes. Smoke from casino blew into restaurant which impacted the evening. Personally I wouldn’t recommend to anyone.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Justind. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Had the filet. Med rare. Was cooked medium, tough and worst piece of gristlely meat for the price. Had better filets there before.
Business response:
We apologize for the disappointment you experienced with our filet. We strive to provide the best quality dishes and we regret that we fell short on this occasion. We appreciate your feedback and will take it into consideration to improve our offerings. Please feel free to reach out to us at (563) 441-7111 so we can make it right.
Waited an extremely long time just for our water and menus, and even longer time for our drinks. Luckily we were very patient and not in a rush, any other time I would’ve walked out. We were early enough that it was not busy at all, yet the service was EXTREMELY slow. The pasta entrees were good but the salmon and the prime rib might as well been microwaved tv dinners. Not good at all. I guess the only way I’d come back would be strictly for the pasta…but unlikely.
Business response:
We apologize for the slow service and the quality of the salmon and prime rib. We appreciate your feedback and will address these issues with our team. Thank you for your honesty, and if you would like to have a member of management reach out to you please message us directly.
we have dined there twice.... both times the service was terrible. the selections lacking and the food blah.... the cost was high....the waitress barely knew we were there.... and the main course came to the table before we were half way done with our salad.
Business response:
We are sorry to hear about your poor experience, Katherinem. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The meat was not cooked on both dinners, the way we wanted it! The waitress a banded us. Didn't check on how the food was and had to hunt her down to pay the bill. I think they should write down your order, maybe then the meat on both dinners would have been correct.
Business response:
We apologize for the unsatisfactory experience you had at Keller's American Grill, Pam. We appreciate your feedback and will address the issues you mentioned with our staff. We strive to provide excellent service and will work on improving our communication and attention to detail. Thank you for bringing this to our attention.
The food was below average I had the “famous” coconut shrimp and it was by far the worst shrimp I ever had the potato wedges were greasy and nasty the salmon was just average. So disappointing!! when I left I went to Culver’s for a kids meal
Business response:
We are sorry to hear about your poor experience, Tameliaj. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelpcom/app/ask_first
My fillet was burned and over done. The "loaded" potatoe was loaded most with sour cream, with only a tiny bit of unmelted cheese and green onions. The waitress tried hard, but kept making mistakes--including serving food with gluten to my companion, when we had asked for gluten free meals. The place was dark and depressing. Would not go back.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Ardeek. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Service at Keller’in my experience is one of the worst in the qc food is ok they need to get back to the standards they had when it was farraday’s
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Frequently asked questions about Keller's American Grill
How is Keller's American Grill rated?
Keller's American Grill has a 3.9 star rating with 842 reviews.
When is Keller's American Grill open?
Keller's American Grill is closed now. It will open tomorrow at 5:00 p.m.