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Keller's American Grill
- Restaurants
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Food was not very good. Normally it is a lot better. The coconut shrimp appetizer was best thing. The cheesecake dessert was lack luster. They put a Raspberry sauce on the plate next to the cheese cake that should be freshly applied to the plate. Instead the sauce was dried up on the plate and the cheesecake was warm. The service given however was great.
Business response:
We are sorry to hear about your poor experience, Johnk. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Not many steak choices. Had sirloin with shrimp. Meat was tough. Meal was supposed to include house salad. Did not receive.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Debbie. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
We needed something to eat and they were open.
Salad was had no iceburg in it. My steak was tough. I could only eat about 4 bites and I was done. Asked for more ranch for my baked potato and it took her 10 minutes to bring me some. Bread roll was food.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Rocr. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
First steak not cooked as ordered, sent back and second steak was a poor cut of meat that was not edible, not worth the cost
Business response:
Thank you for taking the time to provide feedback on your recent visit, Shar. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Waitress went back with our appetizer order and came right back with it meaning it was not prepared to order but rather made ahead of time. French onion soup had a piece of saran wrap in it that I ended up chewing on thinking it was part of the melted cheese. Waitress apologized but no manager ever addressed the issue.. Sent the soup back and declined a replacement, asked to have removed from our bill. Bill came and soup was still on the bill so had to ask to have it removed again. Expected more from a restaurant in which my... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Dianek. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Not worth what you pay. Portions were big but mostly inedible. Ordered our steaks medium and they were well well done. No pink what so ever, and so tough I had trouble chewing it. We each got a side salad and garlic mashed potatoes with our steaks. The garlic mash was pretty good but the salad was icky. None of the lettuce was green all yellow and bitter tasting. But the garlic dressing was very good, was just too bad we couldn't enjoy it. It was just a very dissapointing meal.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Dustinp. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
OUR FOOD WAS COLD! Our steaks were cooked incorrectly I asked for MR. My wife wanted M. They mixed that it up. Definitely not what I had expected.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Kirkc. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Way under staffed and the kitchen staff had a bad night not like it has been in the past.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Michaelb. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Frequently asked questions about Keller's American Grill
How is Keller's American Grill rated?
Keller's American Grill has a 3.9 star rating with 842 reviews.
When is Keller's American Grill open?
Keller's American Grill is closed now. It will open tomorrow at 5:00 p.m.