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Keller's American Grill
- Restaurants
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Was excited to try this place out since was our first time back after the remodel. Service, ambiance was excellent. Food was a swing and a miss. We all had steaks and truly they were beyond underwhelming, served luke warm and without much taste. I would expect much better for a pricier place like this. Bill was $156 without any alcohol and 1 dessert for the table.
We ordered a round of drinks and waited a long time for them. Our appetizer was delivered before our drinks and without plates to eat it on. Our main coarse also took a very long time to arrive and when it finally did 3 out of 4 meals were cold and one steak was overdone. All in all this was a terrible dining experience.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jenrandolph. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Keller's American Grill
It was a long time before the waitress came over and took our drink order and we waited quite while for them to come. The food came promptly but my husband's ribs were cold. We could not find our waitress to tell her. When she finally came over, he told her the ribs were good but cold. She said "oh" and walked away. Then about 15 minutes later, she brought a piece of dessert and said it was from the manager because of the cold ribs. The dessert was dried out. Just disappointed in how he was treated. The rest of us had a good... read more
Business response:
We sincerely apologize for your experience Brianr. Can you please Direct Message us with the best contact phone number or email address to speak with you directly? Thank you,Keller's American Grill Bettendorf
This is our 3rd time dining at your restaurant. We were a little less satisfied on this trip. We ordered the spinach/artichoke for an appetizer and sent it back. The chips were somewhat stale. What was unusual was the way it was handled. The server left the app. on the table and said he would let the kitchen know. He then returned and asked how everything was??? I don't think he knew how to handle the situation. I finally asked him to remove the item. Not once was any resolution offered to our dissatisfaction. We had no visi... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Keithc. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Keller's American Grill
Place has gone downhill. Service was poor; waitress never checked on us once except when we called her over because my steak was undercooked. Couple next to us complained as they waited 25 minutes just to get waited on. Third time in the past two months we've had poor service here.
Business response:
Thank you for providing your feedback and letting us know about this issue, Unclebuck. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Keller's American Grill
HORRIBLE SERVICE. waited 15 minutes for water refill. 15 minutes to get steak knives by then steak was cold. asked waitress for dressing & mushroom dipping sauce refill. never brought it & we never saw a waitress again. We finally walked up to front to try to get our check. waited another 10 minutes to get our check. i wish I would have asked for a refund i typically tip 25%to30%. i left no tip. I've never not tipped before.
Business response:
Thank you for sharing your feedback, Kirkr. We hope that you can give Keller's American Grill another try again in the future. Thanks, Keller's American Grill
Steak overdone. Had to repeat order several times to waitress. Didn’t seem to understand our orders. Lobster ravioli wasn’t stuffed with lobster but some kind of cheese; which was deceiving. Two small pieces of lobster stuck under the ravioli which looked like crab legs. Will not eat there again
Absolutely no value for the money. Steak medallions with imitation crab sticks cut up on top for $32 dollars. I wish I could write a better review but I felt like we wasted our money.
We have been to Keller’s many times but, this past Saturday evening we were completely ignored by our waitress Andrea!!! I have never in my life had an experience like this and we eat out a lot including vacations and cruises we frequently take. The restaurant was not even full and they all know us from being there before. We had several different servers and the hostess bringing us things after asking two or three times but, couldn’t get service from our waitress. I might add she had plenty of time for the customer in the c... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Juliet. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (563) 441-7111 and we'd be happy to help you out.Thank you, Keller's American Grill
Frequently asked questions about Keller's American Grill
How is Keller's American Grill rated?
Keller's American Grill has a 3.9 star rating with 751 reviews.
When is Keller's American Grill open?
Keller's American Grill is closed now. It will open on Wednesday at 5:00 p.m.