This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Walls are paper thin. Could hear people's TV on one side, people TALKING on the other, and people walking above us. Very disturbing while we were trying to sleep. Breakfast was terrible. Was expecting a continental breakfast, even if it was to go Staff was friendly
Business response:
I appreciate that you found our staff friendly. They do strive to meet and exceed guest expectations. I know that the changes to our breakfast, that are in response to the COVID-19 pandemic are not convenient, and I regret that this impacted your stay. A continental breakfast is coffee, juice and pastry, and in addition to those items we provide a granola bar and fruit cup. Thank you for your feedback. Jayme H - General Manager
Fair
Fair The women who are at the desk are err not nice. Everyone else was great. Gentleman that checked us in was great and cleaners were nice. Front desk ladies were not. Bed not comfortable or the pillows. Location
Fair The hotel looks really modern on the outside but the rooms and air conditioner was dated
Business response:
Thank you for your feedback. We do continuously work on keeping our property updated and replacing items that are in need. I will look into this concern. Jayme H - General Manager
Overall my stay was good Breakfast was not hot barely even warm! Rooms were nice and clean and bed was comfortable
Fair Still haven't received any discounts from staying there dozens of times.
Fair-very sparse Tv was confusing- never made up room- had to ask for towels Lrg room- bed comfortable
Business response:
Thank you for taking the time to share your feedback. I am happy to see that you enjoyed a good night's sleep on our beds. I will share your comments with our staff concerning the housekeeping and TV directions. We look forward to your next visit. Jayme H - General Manager
I wonder what else wasn’t cleaned The makeup on the towels from the previous people that stayed, and the pubes left in the bathtub from whoever stayed before Location
Business response:
Thank you for taking the time to share your recent experience. I am sorry that this stay did not meet, not only your expectation, but ours as well. I will share this feedback with our team as a retraining tool. I do hope that you will give us a chance to show that we do take our guest feedback seriously and are continually striving to improve. Jayme H - General Manager
The Hotel was hard to find - not everyone has a smart phone. The breakfast was meagre to say the least. Choice could have been better. We could not turn left to leave the property. Had drive down the street and make a U-turn. This hotel needs to fix the 'walkway' to the hotel entrance. Four step stones that looked as if they had been thrown down - a serious safety hazard since they were surrounded by mounds of large pebbles. Couldn't possibly pull a suitcase across!
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.2 star rating with 2,813 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.