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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
There are much better hotel options within 5 miles of this LaQuinta. Pick one of those. Bad hotel! The AC did not work the first night. The staff moved us to another room for the second night. There was no hot water in the 2nd room. A cold shower was a bad start to the day. Hallway floors stayed littered with debris, trash, etc. The WiFi access is non existent. The exterior makes you think it is a newer hotel but the inside remodel is poorly done. I saw some of these same reviews before I booked but booked anyway. Big mistak... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I apologize for the concerns that you encountered during your stay. While we do actively work to improve our guest experience I regret that we did not meet your expectations. These types of concerns are taken seriously and I will be working with our housekeeping and maintenance departments to correct them. Jayme H - General Manager
Stay was not enjoyed at the unit. Breakfast room under construction. So they had bags to hand out. The whole placed smelled bad. The 2nd floor had no A/C in the hall and it was dirty and smelled bad. I would not go back to that location. I wish they had let me know it was not up to standards. I would have gone somewhere else. Coffee was good.
Business response:
Thank you for sharing your feedback concerning your recent stay at our property. I will address these concerns so that we can improve the guest experience. Jayme H - General Manager
Not again! The showers are very small, my sister kept hitting her arm on the emergency hand railing in the shower and our bathroom door would not stay open. I felt like a child. They handed out baggies with child-like breakfast items.
130 for 1 night and No Breakfast buffet, but a bag of mediocre breakfast snacks. The breakfast buffet was why we booked. No pool time (pool was closed for a maintenance issue) which is no problem, things happen. But there was no actual buffet, but ziplock breakfast bags with mediocre breakfast snacks. Not actual breakfast, like a breakfast sandwich or breakfast plate. The breakfast buffet is why we booked and we were so ready for a Texas shaped waffle! We understand a lot has changed, but 130 for 1 night was really pricey fo... read more
Poor Bed was horribly hard but great if you like that sort of thing. Actually the fold out couch bed was more comfortable to sleep in - go figure! Staff and everyone I encountered there, was fantastic but the facilities could use some major renovations
Business response:
Thank you for sharing your feedback concerning your recent stay. I am pleased to see that you enjoyed the hospitality of our staff. I will look into your concern about the mattresses. Jayme H - General Manager
Poor
It was an ok stay. The common areas were HOT. Our restroom had an odor. We don’t have pets, but just the fact that pets are allowed is great!
Business response:
Thank you for your feedback concerning your recent stay. I am happy to see that you enjoy a pet friendly property. I am sorry about the odor concern I will look into that. The concern with the public areas has been rectified. We hope to see you again soon. Jayme H - General Manager
Disappointed I didn't like that they were unconcerned about customer safety in this unfamiliar weather situation. They had plenty of time to prepare and didn't. Psrking lot and entryway was slippery from the ice. Manager was only concerned about the mighty dollar. I went to renew my reservation before checkout and they already rented my room. I just think they should have asked me due to the weather situation.
Business response:
I appreciate your feedback of your recent stay. I also regret that your experience left you feeling that we did not care about your safety, as the staff did their best to accommodate all guests. In a situation where a guest is due to check out and their are no available rooms to allow them to stay over, the hotel does not have a choice but to ask the guest to check out at their scheduled time. I understand this was most definitely and unprecedented situation. Again, thank you for sharing your feedback. Jayme H - General Mana... read more
Fair
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.2 star rating with 2,813 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.