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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I wonder what else wasn’t cleaned The makeup on the towels from the previous people that stayed, and the pubes left in the bathtub from whoever stayed before Location
Business response:
Thank you for taking the time to share your recent experience. I am sorry that this stay did not meet, not only your expectation, but ours as well. I will share this feedback with our team as a retraining tool. I do hope that you will give us a chance to show that we do take our guest feedback seriously and are continually striving to improve. Jayme H - General Manager
The Hotel was hard to find - not everyone has a smart phone. The breakfast was meagre to say the least. Choice could have been better. We could not turn left to leave the property. Had drive down the street and make a U-turn. This hotel needs to fix the 'walkway' to the hotel entrance. Four step stones that looked as if they had been thrown down - a serious safety hazard since they were surrounded by mounds of large pebbles. Couldn't possibly pull a suitcase across!
Very Poor The staff was not very friendly, the room had no wifi access, and they didnt provide water during austin's water boil alert
Gross. Only one lamp worked in the room. Shower water pressure was so low it didn’t get you wet! Signage throughout facility was poor and in disarray. Breakfast was minimal at beat. Coffee not kept supplied in room. Comfortable bed
Not worth the $$ Bathrrom had mold, bed was extremely uncomfortable, there was no chair/sofa in our suite, just a large empty space with a floor lamp, the staff did not investigate who/what room were smoking marijuana, breakfast was so, so, they gave our room to another person, as well as us and it scared me when the door tried to open...thank goodness we had the security bar engaged. Great location , clean pool, coffee was always plentiful and fresh.
Disappointing
Fair Room smelled, shower was not well kept, room was barely average overall Not much besides location
Hot room at night The AC was aparantly pre set not to cool lower than 70 degrees. The room was very warm and uncomfortable to sleep in. Woke up sweating both nights. Probably will not consider La Quinta again.
Disappointing Take a look at these signs - property is fairly new. Good thing there was not an emergency during my stay. Three floors and not a single sign at the elevator was correct.
Business response:
Thank you for taking the time to share your feedback. We are looking into making any necessary changes.
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,758 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.