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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
It was an ok stay. The common areas were HOT. Our restroom had an odor. We don’t have pets, but just the fact that pets are allowed is great!
Business response:
Thank you for your feedback concerning your recent stay. I am happy to see that you enjoy a pet friendly property. I am sorry about the odor concern I will look into that. The concern with the public areas has been rectified. We hope to see you again soon. Jayme H - General Manager
Disappointed I didn't like that they were unconcerned about customer safety in this unfamiliar weather situation. They had plenty of time to prepare and didn't. Psrking lot and entryway was slippery from the ice. Manager was only concerned about the mighty dollar. I went to renew my reservation before checkout and they already rented my room. I just think they should have asked me due to the weather situation.
Business response:
I appreciate your feedback of your recent stay. I also regret that your experience left you feeling that we did not care about your safety, as the staff did their best to accommodate all guests. In a situation where a guest is due to check out and their are no available rooms to allow them to stay over, the hotel does not have a choice but to ask the guest to check out at their scheduled time. I understand this was most definitely and unprecedented situation. Again, thank you for sharing your feedback. Jayme H - General Mana... read more
Fair
Disappointing Walls are paper thin. Could hear people's TV on one side, people TALKING on the other, and people walking above us. Very disturbing while we were trying to sleep. Breakfast was terrible. Was expecting a continental breakfast, even if it was to go Staff was friendly
Business response:
I appreciate that you found our staff friendly. They do strive to meet and exceed guest expectations. I know that the changes to our breakfast, that are in response to the COVID-19 pandemic are not convenient, and I regret that this impacted your stay. A continental breakfast is coffee, juice and pastry, and in addition to those items we provide a granola bar and fruit cup. Thank you for your feedback. Jayme H - General Manager
Fair
Fair The women who are at the desk are err not nice. Everyone else was great. Gentleman that checked us in was great and cleaners were nice. Front desk ladies were not. Bed not comfortable or the pillows. Location
Fair The hotel looks really modern on the outside but the rooms and air conditioner was dated
Business response:
Thank you for your feedback. We do continuously work on keeping our property updated and replacing items that are in need. I will look into this concern. Jayme H - General Manager
Overall my stay was good Breakfast was not hot barely even warm! Rooms were nice and clean and bed was comfortable
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.