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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Friendly staff. Outdated hotel The pictures that were shown, I felt like they were outdated. Walking in all I smelt was cigarette smoke. We asked for a non smoking room but clearly the smell penetrated the room. We had to buy febreeze for the room to avoid the smell. We liked that it was close to the freeway. Easy access to the town
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the smell in your room. Our team strives to provide a comfortable environment for all guests, and we regret that we fell short in this instance. We appreciate your kind words about our convenient location and hope you had an enjoyable stay overall. Please don't hesitate to reach out to our management team for any further assistance or feedback.
Third shift staff is so rude. Staff so rude. Horrible. It’s a pretty clean place.
Business response:
Hello Fernando, We apologize if you felt the staff was not as accommodating as expected. We strive to provide excellent service to all our guests. Thank you for acknowledging the cleanliness of our hotel. We appreciate your feedback and will use it to improve our guest experience.
Thanksgiving 2023 On the second day, my husband told me they only clean rooms every three days. Unacceptable! We were supposed to use our same towels with nowhere to hang them with bacteria. If there was a ventilation place to hang them...perhaps. We had to ask for clean towels daily. With the accumulated towels, it was a mess. The morning of our departure, someone (a guy) told my husband he can only give him two sets of towels. We traveled with a 12 year old. We needed three. If it is your policy to clean the rooms every th... read more
Business response:
Hello Alberta, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding our housekeeping policy. While we do clean rooms every three days, we understand that this may not meet all guests' expectations. As for the towels, we apologize for the confusion and inconvenience caused. Our team should have communicated the towel policy more effectively during your stay. We appreciate your patience and understanding. We apologize for any inconvenience regarding the brea... read more
Uncomfortable, did not feel like home away from home like other locations It was small it is super outdated compare to other locations the beds were Way to small bathroom is small it stunk and air conditioner were not up to par it did not get cold I had to go buy a fan out of my pocket just so it can be cooler Not much
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to providing a comfortable and satisfactory experience for all our guests. We appreciate your feedback and will take your comments into consideration for future improvements.
Disappointing
Poor
Very Poor
Bad Front clerk was rude!
Business response:
Hello Caroline, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor We had drove for 18 hours and when we finally arrived, our room was very hot and never cooled down. We also spotted a few roaches in our room. We went down and informed the desk and was told that they could change rooms or would credit us back money and this never happened. We were too tired to move and if roaches are in one room, they are probably in the rest!!!!!!! Breakfast was grab and go. Beds were not the most comfortable. We will definitely not be staying here again. The front desk clerk was very nice
Business response:
Hello Springhorton78, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for... read more
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,663 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.