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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay
Bad experience during a family emergency. No cooked eggs in contental breakfest. Limited items very limited. It smelled of old smoke and walls looked dirty. Bedsheets smelled like BO
Business response:
Dear Jose, I am so sorry that your stay was not as comfortable as we would have liked it to be, especially during a difficult time. For any future stays, please notify us promptly so we can address the issue immediately. Unfortunately, I am unable to offer a hot breakfast at this time but I hope you enjoyed our special waffle toppings and yogurt station with your choice of pineapples, peaches, blueberries or granola and the waffle toppings offer strawberries, blueberries or apple-cinnamon. In addition to fruit cocktail we al... read more
Disappointing Alfombras y baño muy descuidado La ubicación
Rooms were very old and needed to be updated. The aircon continuously rattled and the room smelt mus Rooms were very old and needed to be updated. The aircon continuously rattled and the room smelt musty Breakfast was great
Business response:
Hi Emily, Thank you for taking the time to review your recent stay with us. I am sorry your experience was not great! Please feel free to contact me so I can pinpoint the room you were in and have the issues looked at so other guests are not having the same experience. Lynn C, General Manager
Pleasant Paid for queens for two rooms got full beds in both rooms 900.00 plus $ wast
Business response:
Hi Darrell, We sure enjoyed having you stay with us and luckily the rain schedule worked in favor of the race schedule! I apologize that you were expecting queen beds. This is not the first time I have had that comment. This location has never had queen beds, only full or king. I checked on the websites but was unable to find any indication of queen beds, all descriptions show full size beds. I would love to know where you saw queen beds offered so I could get this corrected. Thank you for your feedback and we hope to see yo... read more
Disappointing
Disappointing
Unpleased with the way u do business They could have did a better job of explaining the policies and satisfying a customer at the same time creating the possibilty of gaining a lifetime customer however i doubt that i will ever book or do business with this establishment ever again i was very dissatisfied with the circumstances and failure to compensate i will do my business with the hilton in the future where customers who spend there money and drive there business are appreciated Nothing about the establishment
Business response:
Dear Gary, I am very sorry to see that you had an unsatisfactory stay. I tried to research your stay before responding to your review but was unable to find anyone with the first name "Gary" that has stayed with us in a month. We work hard to ensure you have a welcoming and comfortable stay with us. It would be very helpful if you could contact me and give me some additional information on the issues you had with your stay. Lynn C, General Manager
Horrible Very small room and beds. We felt like we might die every time we used the elevator. Two ice machines... Only one worked. I literally had to pull my daughter out of the way of the closing elevator to keep her hand from being caught in the door. I tried to stop the door like any other elevator door... But it would not open back up. We were letting the maid get out of the elevator before we got onto it... And it almost mangled my daughter's hand. When we asked for more towels (3 adults and one child) the lady at the d... read more
Business response:
Dear Misty Phoenix, I apologize that your stay was not what you expected and certainly not the experience I want you to have when you come stay with us. I appreciate your comments and will immediately look into the issues you had during your stay. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,999 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.