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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was okay. the hotel needs an upgrade one of the night front desk staff was not friendly when I complained that my a/c unit was not working. although he did provide me with a solution he was not nice about it. it seemed like he did not care to be working. his customer service skills were poor.
Business response:
Hi, Gisselle.We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
the front desk person was awful and very rude everything dirty
Business response:
Hi, David.We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Hope they hire people friendly staff They gave us attitude when we asked about the sheets and towels Not much, who puts breakfast in bags?
Business response:
Hi Sandra, I am so sorry your stay was not perfect. We put the Grab-N-Go breakfast in bags to ensure your health and safety and so we can quickly and easily hand it to you. I apologize that you were given attitude when you asked about linens and would love to get additional information regarding who you spoke with. I sincerely hope your next stay is better and I hope to hear back from you so I can follow up on your issue. Lynn C, General Manager
Disappointing How small the rooms were very small definitely could of been cheaper for how small the rooms are
Business response:
Hi Christopher, I appreciate your feedback. I am so sorry that you were not completely comfortable with the layout of your room during your stay. Stay safe and healthy. Lynn C, General Manager
Very Poor
Sheets were scratchy poor quality. Three small pillows for king size bed and old not comfortable. Quality of the bedding Clean
Business response:
Hi Linda, Thank you so much for taking the time to do a review on your recent stay with us. I am happy to see you enjoyed your stay overall and thank you for the high marks to my team. Lynn C, General Manager
Disappointing El olor del cuarto, habia cucharachas muertas en la regadera y no hacian limpieza de la habitacion. Ubicacion
Business response:
Hello Alejandra, I welcome all of your feedback and I am sorry you had an issue during your stay. Please feel free to contact me at your earliest convenience, so I can make sure we are taking the appropriate steps to address your concerns. Thank you for taking the time to give us a review. Lynn C General Manager.
Poor
Never stay there never recommend la quinta Toilet broke after 1st time using it . Tv wouldn't show the shows .asked staff about tv they stated they couldn't anything about it . the refrigerator made all my food wet it was wet all inside refrigerator they did about that either The bed was nice
Business response:
I'm sorry that your stay wasn't perfect. I will definitely follow up on the issues you had during your stay. The TV issue was being worked on and I will follow up on the refrigerator. Thank you for taking the time to let me know you had issues during your stay so we can take care of them. I hope you will give us another chance if your travels bring you back to Baytown. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 3,077 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.