This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay The elevator broke while my mom and I were in it and we were stuck for about 13min . The room was nice
Business response:
Dear Nina, We work hard to keep everything working properly so you do not have a problem during your stay. I am so sorry that you were caught in the elevator this weekend. Unfortunately the elevator is not something we can fix and we are at the mercy of a separate maintenance company which is why Crystal told you not to chance it. I hope this won't keep you from using LaQuinta for your traveling needs in the future. Lynn C, General Manager
Over charged, over priced, overly rude. Our actual housekeeper was nice, but the rude GM cost her. They had cockroaches, GM was rude, front desk employees were never around, breakfast was wack, and you are expected to clean your own room. We were there for a week and received clean towels once, no stay over service at all. Then they gave us a trash bag with a letter while we were planning a funeral that said it's not their job to pick up our trash, even though we had explained we were from out of state to plan a funeral and ... read more
Business response:
Dear Michelle, I am so sorry for your loss and I am so sorry that you did not enjoy your stay with us. We attempted to clean your rooms but we cannot assume something in your room is trash unless you put it in, on or next to the trash can and then we are happy to dispose of it for you. Also, we are not allowed to move your personal items to make a bed. As a former LaQuinta GM I am sure you understand these procedures and why they are necessary. Again, I am terribly sorry that you did not enjoy your stay and I hope that this ... read more
Not reflected as online photos appear My room was not as I expected (clean-wise) and AC fir some reason wasn’t cooling at temp it was set. It was hot at night. Bathroom too small & walls all over the room were dirty and stained. Breakfast was not as expected,.. very limited selection. No eggs, Sausage etc. g Price is good.
Convenient Saw a cockroach the last day under the vanity Staff
Estancia Regular No recomiendo El breakfast muy malo la habitacion muy pequeña las camas muy pequeñas. Caro para lo que ofrecen. Enffenge esta el marriot y el confort mejores opciones. La limpieza
Business response:
Hola Javier, Lamento que su estancia haya sido menos que satisfactoria. Con nuestros códigos de construcción las restricciones se limitan a lo que podemos poner en nuestra barra de desayuno, por desgracia, eso significa que no hay opciones de comida caliente como tocino y huevos revueltos. Lamento que la habitación que reservó no funcionó para usted, en su próxima visita por favor póngase en contacto con el hotel directamente para ver si tenemos cualquier otro tipo de habitación disponible que pueda adaptarse a sus necesidad... read more
Will not go back. Room I reserved AC didn’t work. Ended up in smaller room and not compensated in any way.
Business response:
Dear Thomas, I am very sorry the AC was not working well in your original room. Our goal is your comfort so I certainly understand you wanting to move rooms. I know it was a tough choice to make whether to take the same room type that you booked or the smaller room you could smoke in. I hope you continue to use LaQuinta for your travels. Lynn C, General Manager
Fair
Fair Air conditioner didn't work well and it was making a too much noise. We didn't have a good night the first night. We called the receptionist and she told me to turn it off and after several minutes turn it on so it could reset, it didn't help. Next day I told the receptionist that the a/c wasn't working, she said she would send someone to go and check it. They have us another room and it was better. Also I had asked for a non smoking room and they gave me a smoking one... Room was clean
Business response:
Thank you for your review. I am sorry that your stay was not all we would have liked it to be. Our goal is that you have a comfortable and relaxing stay with us and it sounds like that was not your experience. I will share your comments with my team and follow up on your complaints to ensure future guests do not have the same experience.
I didn’t like my stay at all. I didn’t like that I booked a non-smoking room, and I was given a smoking room on the 4th floor. The air conditioner was not working and it was super hot, we literally slept uncovered because my daughter was sweating. The air wasn’t cold and the ac unit was making a loud noise. I called the front office and they did not answer, since we drove about 6 hours and it was already midnight when we got to the hotel we were tired and slept it off. We woke up in the morning and as we were getting our stu... read more
Business response:
Thank you for your review. I am sorry that your stay was not all we would have liked it to be. Our goal is that you have a comfortable and relaxing stay with us and it sounds like that was not your experience. I will share your comments with my team and follow up on your complaints to ensure future guests do not have the same experience.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.