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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Fair They are not serving breakfast. There were no clean towels offered and the pool was closed. None of this was told prior to booking. And we had one pillow in our room that had a yellow stain and looked like mold spots. The location.
Bad
Very Good Not good security Quick process
Business response:
Hi Maria, It looks like you enjoyed your stay overall. Please feel free to contact me regarding any issues you may have had with security during your stay. Lynn C, General Manager
Fair Old man BO smell in halls and towels PLUS vehicles being broken into with smashed windows ONE NIGHT despite well lit parking area (but no security cameras??) Dark Roast Coffee and friendly staff
Business response:
I am glad you enjoyed your stay with us overall. The decision was made that putting security in place was a better deterrent for thieves than a security camera. Overall it has been very effective but unfortunately nothing is fool proof which is why we post the signs to Take It, Lock It, Hide It. They won't break in if there is nothing to steal. Thank goodness this is a very rare event over that last couple of years since we have had security overnight.
Fair The rooms should not all be pet friendly. My child is allegigic to dogs.
Business response:
I am so sorry if your child was uncomfortable during your stay. We strip and shampoo the room prior to new guests arriving after a pet leaves a room. La Quinta is a pet friendly brand but we try hard to ensure a fresh, clean room. I hope you enjoyed your stay and continue to use Wyndham brands. Lynn C, General Manager
Not worth a damn Everything Nothing
Business response:
Dear Joe, I am so sorry that your stay was not 100% satisfactory. Our goal is a clean, comfortable and welcoming stay for every guest that stays with us. I apologize if that was not your experience. I would love the opportunity to talk about the issues you had so we can ensure no other guest has the same experience. I look forward to talking with you.
Poor They told me I couldn't come back because i had to much traffic an only people that came over was my nephew and his wife and my brother an his girlfriend I am really unhappy about it I would have came back but the drug dealers there can have traffic all the time but I had a few people come over I get told I cant stay there I think it's wrong that they do this to me
Business response:
Dear Richard, We work hard to keep our property clean and family friendly. We rarely have to ask a guest to leave or not come back due to their behavior during their stay. I am very sorry that we had to have that conversation with you due to certain situations. Unfortunately I have to make hard decisions sometimes that do not make everyone happy. I do apologize for any inconvenience, but I have to do what I feel is right . Lynn C. General Manager
Pleasant The night shift front desk gave out keys for my room without my permission while we were not even in the property. Luckily it wasnt just any random stranger. I have worked the front desk for a high end resort before and I am disappointed by the lack of security in this property. I would not recommend anyone to stay here if it was that easy to enter any room you wish with just a name and room number. I mentioned this to the front desk during check out and she didnt even samed alarmed of the situation and was more wor... read more
Business response:
Dear Rommel, I am so sorry this happened. This is not the way we usually do things. I have addressed the situation with my team member. Our protocol is to verify a photo ID matches with the listed occupant of the room before giving a key. I am so very sorry for our error but please rest assured this has been addressed and will not happen again. We take the security of our guests very seriously. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.