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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Lost guest over towels and trash shame on you Wyndham The trash was not emptied, we did not receive clean towels for our second night, was told they only give more and empty trash every 3 days. I do not use my towels at home but once I sure am not going to reuse towels when I paid over 300.00 for two nights, that is disgusting and against my personal habits. When I called, the front desk said they would bring me clean towels but never brought them. The refrigerator did not have the freezer compartment had to put ice packs fo... read more
Business response:
Thank you for taking the time to share your detailed feedback. We’re glad you found the hotel itself nice, but we’re truly sorry for the service and housekeeping issues you experienced. As part of the Wyndham Green Program, rooms receive full housekeeping service every third day to help conserve water and energy. However, guests can always request fresh towels, trash removal, or other items at any time through the front desk, and we regret that this request wasn’t properly fulfilled during your stay. Your comments will be re... read more
Disappointing Cleanliness, there was hair on the sheets and a roach when we arrived. We could tell it wasn’t thoroughly cleansed. Location , had lots of food areas and stores around
Our stay was ok for a quick late stop and place to sleep and staff was helpful. caught a a live roach running across the bathroom counter and flushed it. breakfast staff was excellent, but breakfast equipment needed attention convenience to the roads I was travelling Easy checkin/checkout parking
Disabled people or handicapped people aren't valued there The front desk and the fact that they wouldn't help me with the my luggage and also handicap accessible you have to go all the way to the third floor and all the way in the back of the home that's not handicap accessible I was in I'm in a wheelchair Breakfast and the cleanliness of the rooms the beds were comfortable too that front desk was terrible
Business response:
Thank you for sharing both the positives and the challenges you experienced. We’re glad you found the beds comfortable and the room clean, but we’re truly sorry for the difficulties you faced with accessibility and service at the front desk. Your comments are important and will be addressed with our team to ensure all guests, including those with mobility needs, receive better support in the future.
Fair Would have been nice to have maid service. As I rated it was "decent" but we normally stay at Hilton Hotels, so this hotel was just ok.We did not have maid service at all during our stay, which was not acceptable to me.
Fair Dirty and bad smelling rooms and facility. Friendly Staff and good location.
Not a place we’ll ever stay again. Room had sticky entry floor, mold around tub grout, disgusting dirty toilet rim and water rings not even wiped off nightstand. A/c smelled sour when it comes on. Location was good
For the amount I paid it was very disappointing The outside was dirty. The elevator smelled like it was burning. The carpet was dirty. The room stunk Nothing
Very Poor People staying above us were extremely loud all night, reported them to the office multiple times and nothing was done. The floorboard was coming off
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,211 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.