This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall; disappointed. The elevator had been out for over a week without any attempt to remedy the situation. The original room we booked was Non-Smoking and ended up smelling like smoke. Also, the pool had a lot of debris that hadn't been cleaned out of it. The size of the room was spacious.
Business response:
Dear guest, Unfortunately Our city had many storms . Due to electrical surge our elevator stopped working. We had many technicians come to work on the elevator. The part had to be ordered. Our team done everything possible to solve the issue. We are a non smoking hotel but some guest does not follow our policies. We do apologize tremendously. Thank you so much
Poor facility design and essential repairs not made timely. Rooms clean and staff were very helpful The hotel was built with only 1 elevator instead of 2 and it was out of order for more tan a week. Therefore we had to climb the stairs for 3 floors with our luggage which did not work for us and many other people- there was no extra staff help available to help with luggage. PI know of some seniors that went this facility to go to another hotel Room was clean,the bed was comfortable, and good air conditioning worked well.
Staff is amazing The rooms furniture was damaged, the ceiling had been repaired but wasn't painted. Charlotte and her staff went above and beyond to make us feel welcome.
Disappointing
Fair
Fair The breakfast eggs were very runny. Not very flavorful. We had an issue with our room with something that no traveler wants to run into, but Charlotte (Front desk) was very quick and accommodating and got the situation handled. The location was perfect and close to our activity we had planned. Close to WalMart and places to eat.
Business response:
We are sorry that you had a situation with your room. Thank you for understanding things do happen unfortunately. We are so pleased that front desk actions handled it in quickly. Thank you so much for staying with us and we hope to see you in the future
Bad
I left as soon as I could, drove on zero sleep. Wish I would’ve chosen a different hotel or just stayed in my car! Clogged sinks, toilet troubles, hotel room smelt like sewage ever since check-in. Sheets, blankets, pillows, etc stank and were uncomfortable. I couldn’t sleep at all. The location is good and staff is very friendly.
Business response:
Dear guest. We are so happy about you review about our staff, But but we are troubled about the sink and toilet ect. We hope you stated these issues to our staff. Our staff would have moved you to another room. We truly hope to see you again
Disappointing
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.