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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
wished i could get my money back cleaner bathroom and room. The bathroom was gross and only had one towel had to find one late at night. the room was not real the sheets smelled like they had not been washed in a while.
Not recommended The hotel was not clean. Sticky floors, towels with hair, dirty bathtub. They cleaned the lobby with loud vaccum cleaner during breakfast hours. They offered breakfast and it was not as good quality as experienced in other hotels of the same chain. Honestly I didn’t have a pleasant stay.
I was disappointed in this property. Air conditioning unit in room was nearly falling apart and didn't keep the room cool. Friendliness of most staff. Otherwise it was hard to garner attention at the front desk when I arrived.
Fair
Below average Hotel was very outdated, elevators did not work therefore they were booking everyone on the first two floors and it was a bit noisy.
Disappointing Broken elevator. Handicap had to go to Third floor!!
No elevator and a 3 floor walk up. Very bad experience. The elevator was broken. I am a 70 year old man with a lot of gear and I was given a room on the 3rd floor because that was the only one available? I was there for 4 nights and the elevator was not repaired. Staff told me it had been down for at least a week. This was the worst lodging experience I've had in a long time and I travel a lot. Not repairing the elevator on a multistory property is ridiculously negligent. The location, breakfast, and bed were all good.
Business response:
Dear guest, The staff did send you notice that the elevator was not working. We did give all the guest options to get a full refund or stay. The elevator was required a special order piece to fix it. We assure you there was no negligent . We are so proud of our staff , as this has been a difficult for them also. We do understand and are grateful for the guest that are being understanding of a situation that is out of our control
Remember customer service is the key. Upon arrival after driving 7 hours at 7pm. I was notified as I was checking in that the elevator was out of order, and that my room was on the 3rd. I inquired about a room on the first floor and was told there was no vacancies on any floors. I was told I could find another hotel and the were discounted. I paid over 400$ for 3 nights so I don’t think there was a discount but I feel the should be. Again I was tired and ready to settle, and I was told by the customer behind me who was equal... read more
Business response:
Dear guest, We do apologize for the elevator being down. Unfortunately the city had multiple storms that came through that cause the problem. We had many tech come to fix it but the part had to be ordered. They gave us different dates on when it would be fixed. Our staff tried their best to contact all the guest. We had many reservations and guest. We regret that you are disappointed . Please Note that one of our staff members went to bathroom and a member of your party was satisfying himself in the public bathroom. Our staf... read more
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,203 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.