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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Zero stars Room smelled of smoke and mold. Bed was squeaky and the most uncomfortable bed ever kept in a hotel. Dove soap
Business response:
Dear guest we are really sorry to read this, since our Matrasses are brand new in the entire property. We will try to see what we can do to improve and be better next time.
If it wasn’t for the cleaning service it would be a 8 I was there a whole week and I only had room cleaning service because I asked for it if not I wouldn’t have had any help with my room cleaning Everyone is very welcoming
Business response:
Thank you for your feedback. We’re sorry to hear that your stay wasn’t up to your expectations. To support the Wyndham Green program and help conserve resources, our standard practice is to automatically schedule room cleaning on the third day of your stay unless you request it earlier. This helps save water and energy, contributing to a more sustainable environment. We appreciate your understanding and hope to provide a better experience on your next visit.
I will never return to this hotel Cleanliness, Elevator had no air, it was a hot box and had a foul chemical smell. There were people sleeping on the ground in the parking lot, the lock on the room door was broken, the outside doors to the facility were not locked. The room was dusty and dirty, bedding was damp The facility had an awful smell, our bed sheets had hair all on them, the room was hot and muggy, the sheets were damp because of it. I sent a polite email to the management asking for a refund and was denied.
Business response:
Dear Stephanie, Thank you for your follow-up review to the message and for sharing your concerns with us again. We understand your disappointment regarding the issues you encountered during your stay. As mentioned previously, our policy requires that guests report any issues during their stay so we have the opportunity to address and rectify them. Without being made aware of the problems, we are unable to offer a refund. We apologize for the inconvenience this may have caused and assure you that had we been informed, we woul... read more
I didn’t not stay at the hotel as an emergency came up I requested a refund from the hotel and I did not receive a respo Staff Location
Business response:
Dear guest we are sorry to read this inconvenience from a reservation from May. We will check the type of reservation and the cancelation policies to assist you as soon as possible.
No hot water in the shower, told staff nothing happened. Key cards barely worked N/A Location
Business response:
Thank you for your review! We're glad you had a good experience with us. If there's anything specific we can improve to make your next stay even better, please let us know. We look forward to welcoming you back!
I will not stay there again. The shower faucet was stuck making it difficult to shower. The water was on the cold side. The bath tub was deteriorated. Location to where I needed to be. Room keys worked on and off. Will not stay there again.
Business response:
Dear Rachel, I am sorry to read that you had issues with the bathroom. We are working on getting things renovated very soon.
Fair
VERY disappointing This place was advertised as having a hot tub on the internet, they didn't. our t.v. was locked out the first night and no one could help unlock it VERY disappointing. the nice lady at the front desk was very helpful and friendly
Business response:
Hi Christopher, We're glad to hear that our front desk staff provided helpful and friendly service. However, we apologize for the disappointment regarding the amenities not meeting your expectations. Rest assured, we have shared your feedback with our team for improvements. We hope to have the opportunity to improve your experience in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,153 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.