This profile has been claimed by the business owner or representative.
Lake Eden Apartments and Townhomes
- Apartments
- Columbus, OH
About this business
Location details
5179 Dempster Drive, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run Run Run New management team, rude and unprofessional. Management team will come in apartment without 24hr notice and also send maintenance in without 24hr notice. They give additional charges out of nowhere. The apartments in the buildings in the back have roaches and bedbugs , they will not let you out of your lease knowing they moved you in with those issues. I have seen several people at the rental office complain over this. The pool days/hours are only when the rental office is open, if it’s even open. Old and outdat... read more
Business response:
We take these concerns seriously and your feedback helps us improve. However, we always provide notice in advance. Please contact us at customerservice@live5812.com.
Roaches, rats, bedbugs and secondhand weed smoke DO NOT MOVE HERE. In less than a year of living here I've dealt with roaches, rats, and bedbugs. And to make dealing with these things worse, the leasing office is one of the most incompetent and unmotivated you will ever find. Took them months to fix my roach problem, months to fix my rat problem and I still have a bedbug problem. People are constantly smoking in the building stairways and noone from the office does anything about it so expect a bunch of weed smoke to be comi... read more
Business response:
Thank you for your comments. We have been in touch with you concerning your current service need, and services are scheduled. Your enjoyment of your home is important to us, and we are happy to work with you to improve your resident experience.
ROACHES, BEDBUGS, MICE roaches, bed bugs and mice! I moved in with all these pest living in the apartment already! I would not recommend anyone moving here.
Business response:
At Lake Eden, it is our top priority to provide our valued residents with a home that they enjoy. To ensure that happens, we encourage our residents to contact us by telephone, email, or through our website so that we may immediately address any of their concerns. It is important to us that every resident has an exceptional resident experience. We are committed to working with you to improve your resident experience.
Leasing Office is condemned Went here to look at apartments and when I got there their leasing office had a big big red danger sign on the doors with a condemned sign.... I think I'm going to take a hard pass.
Business response:
We regret that you received an unfavorable impression of our community. The signs are posted because the building is under construction Our offices are closed to in person visits at this time. Please contact us at 614-878-6481 or lakeeden@live5812.com. We can schedule a FaceTime tour, and we also have virtual tours located at lakeedenohio.com. Thank you for your interest in Lake Eden. We look forward to fulfilling your resident needs.
Be Careful. I didn’t even get to move in because I was on a waiting list, but all they do is advertise open and/or available now apartments. It’s a joke. The lady was nice but just stop advertising false information, especially if people need to move as soon as possible.
Business response:
Our priority is to make the application and moving process as simple as possible for our future residents. We regret that we were not able to fulfill your move in date requirements and thank you for your feedback.
Wishy Washy They keep advertising open apartments when they have none. Paid a deposit and was thinking my June 1st move in was a go, but they keep trying to get me into more expensive apartments that do not even have move ins until the middle of July. Over a month past what I was planning. If they keep it up I am going to ask for my deposit back. Do not lie on websites saying you have available apartments when you clearly have none. I am now getting leery even if offered a place if any of it is what they say on the website. ... read more
Business response:
Thank you for sharing your recent experience at Lake Eden. Our priority is to make the application and moving process as simple as possible for our future residents. With high demand to live at our community, availability may be limited at times thus causing changes in move in date and pricing based on the style of apartment and the upgrades in each home. To ensure we address your concerns, please contact us directly at 614-878-6481, lakeeden@live5812.com or through our website, live5812.com. We look forward to fulfilling yo... read more
Very unprofessional I tried moving in to these apartments. I got approved, but my move in date was pushed back several times then I received no more communication at all! Never returned my calls or emails so I had to find another place to live. RIDICULOUS!!!
Business response:
Thank you for your comments. We apologize that the events were stressful for you as our goal is to make the leasing process as simple as possible. We appreciate your feedback as it will allow us to review our practices and make improvements where necessary.
Never Again???????????????????? Experience I wish I didn’t go through is staying in one of this complex is a nightmare and will advise anyone who values confort not to even wast their money on this place pls find another because they are more nice and comfortable Apt in Columbus town. Poor management not to say maintenance. They more concern about the money more done the service.????????????????????. This APT don’t even deserve one star.
Business response:
Thank you for your comments. We want all of our residents to enjoy their homes at Lake Eden, and we would like the opportunity to improve your resident experience. We ask that you contact us directly at the leasing office so that we can review your needs and ensure that they are scheduled for repair. Your enjoyment of your home and your feedback are important to us.
DONT MOVE HERE This place is terrible, i wish i wouldn’t listened to all the people that told me not to live here, they don’t fix anything, office staff is terrible, bugs were in the apartment from the time i moved in, they have hidden fees and they will do anything possible to get extra money out of you! Wish they would tear all the apartments down and make office staff unemployed. So happy my lease is up!!!
Business response:
Thank you for taking the time to advise us of your recent experience at Lake Eden. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the services we provide our valued residents. Our number one priority is to provide you with a home you enjoy. If there is anything we can do to improve your experience, please let us know by contacting us directly.
Frequently asked questions about Lake Eden Apartments and Townhomes
How is Lake Eden Apartments and Townhomes rated?
Lake Eden Apartments and Townhomes has a 3.7 star rating with 568 reviews.
When is Lake Eden Apartments and Townhomes open?
Lake Eden Apartments and Townhomes is open now. It will close at 5:00 p.m.