LifeStation

Joanne K 

on BBB

2 years ago

My mom has an alert button. I called because it went off and it could not shut off, I tested it with three reps and they said it works. I said it works sporadically. I tried to shut it 2, 3, 5, 6 ,10 sec did not shut off, so then it activates a rep. **** is a person's life it needs to work all the time. They told me I couldn't get a supervisor for up to 48 hours I said I will be having surgery. We have this service for a 90 yr old woman. I would like you to change it out, so it always works. It went off Sat night and emergen... read more

Barbara H 

on BBB

2 years ago

I would give zero stars if I could. A few months ago my mother fell and the necklace did not detect it. We let it go for the most part as there was a chance that it might have been a slow slide down without enough impact to trigger the necklace. 2 days ago I woke to find my mother on the bathroom floor. She had been there almost 6 hours, soiled herself and was badly bruised. Her necklace was on. Thank god she was ok. I asked her why she didnt hit the button to call for help. She said she had been hitting it all night. I had ... read more

Nora G 

on BBB

3 years ago

Very poor customer service. Equipment would not connect with cell towers, so did not work. **************** representative refused to connect me with a supervisor multiple times. I filed a complaint with my health insurance provider as they were paying for the service. Read BBB complaints about lifestation and they are all the same as mine.