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LightRx - Richmond - Short Pump
- Henrico, VA
About this business
Location details
11823 W Broad St, Henrico, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I love the management and the technicians are top-notch, but I paid a great deal of money for “NO.” I paid for the Treat-to-Complete. I started in April and will end in October. This was a very expensive lesson.
Business response:
We are sorry to hear about your disappointing results despite loving our management and technicians. Please contact us at (804) 206-9699.
I think the appointment are convenient but I don't see nothing different happening but am hopeful that will have in the next few weeks
Business response:
Thank you for sharing your experience. We understand your hopeful outlook and appreciate your patience with the treatment process.
See no results and never send reminders for appointments thats very unprofessional.
There is no chance in discoloration to my face as I was promised. The laser and treatments are not stopping acne as I was promised. This was a total waste of my time and money.
Business response:
Thank you for providing your feedback and letting us know about your experience, Tp40va . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please email your full name & contact information to wbauriedl@lightrx.com, and our regional director will reach out to discuss your experience further.
The staff was always so supportive (part) There were so many turnovers. Suddenly when I knew I was on the books and so did my technician . However when I showed up my appointment wasn’t there. I will contact at a more convenient time!
See results after the sessions are completed. Otherwise it's a waste of too much money spent!
Business response:
We value your input. See results after the sessions are completed. Thank you for letting us know.
Just tried to sell me things. I paid money and want to relax, not be someone to sell to the whole time I’m there.
Business response:
Thank you for providing your feedback and letting us know about your experience, Emma . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will reach out to discuss your experience further. - LightRx - Richmond - Short Pump
I have been doing everything they said. I have two more sessions to go but still have not seen much improvement—1”. I actually GAINED an inch in one area. Not happy.
The staff were super nice when I went. The problem was that they were not well trained enough to use the laser hair removal equipment. I have had this done many times over the years with permanent results. I was doing the bikini area finally. I knew at the first tx that the young lady knew very little from the questions I asked her. I also could tell over the next two weeks that there was zero effect from the tx. When I called the office to complain and see what could be resolved, the staff person hung up on me. It too... read more
Frequently asked questions about LightRx - Richmond - Short Pump
How is LightRx - Richmond - Short Pump rated?
LightRx - Richmond - Short Pump has a 4.5 star rating with 325 reviews.
When is LightRx - Richmond - Short Pump open?
LightRx - Richmond - Short Pump is open now. It will close at 6:00 p.m.