Madison Reed Hair Color Bar 3rd Ave & 67th

Sandra A. 

on Yelp

9 months ago

Let me start by saying I like the Madison reed product itself, however the color bar on Third and 67th on the upper east side is seriously lacking in customer service and cleanliness. I've been there twice now hoping that the first experience I had was just a fluke. My first visit no one bothered to introduce themselves, made me wait 15 mins after my appointment time to start my service without so much as a hello much less an apology, and the shampoo girl rinsed me out so poorly I still had shampoo in my hair and I had to sh... read more

Suzanne L. 

on Yelp

a year ago

I am writing to warn my NYC community about the Manager at 1140 3rd Ave, UES Madison Reed, who damaged my hair when I received her services for highlights and root coverage on March 25, 2025. This service caused my hair to break due to unprofessional application of hair products. Further, immediately after my hair was washed, and I sat in the chair for a blow out, large amounts of my hair fell from my head on to the table in front of me. To retain evidence of the damage, I collected half of the hair that fell from my head an... read more

Meghna S. 

on Yelp

a year ago

I've been a loyal Madison Reed customer for over seven years, but the salon at this location is by far the worst I've experienced. I've given it multiple chances, hoping for improvement, but the service has only gotten worse each time. It's clear this location is being used as a training ground for inexperienced and underqualified staff -- and paying customers are the ones suffering for it. Basic services like a root touch-up are consistently botched, yet they're still charging $90 as if the quality justifies the price. My... read more

Nicole Y. 

on Yelp

2 years ago

tit was my first visit, a bit caiotic. I opted for root touch up and face framing highlights. I don't believe I got the technicians name. it was not on my reciept either. roots came out fine highlights were bright orange. I had mentioned to the tech in the beginning that I did not like any red in my hair. I also had some previous highlights that she could see. Her technique and placement was not good and the lighter parts had to be toned multiple time. And still look orange I am not sure what to do now. I do not believe she ... read more

Dani B. 

on Yelp

2 years ago

The staff here is not trained properly and they have no idea how to do color properly on clients with blonde hair. The colorists do not know how long to leave the bleach on and my hair comes out different every time I go. They are also understaffed at times and leave you sitting there forever waiting for someone to come wash your hair. 

Alli B. 

on Yelp

2 years ago

When I walked in the woman standing at the register did not even look up after 5 minutes of me standing there i was told to go sit in a chair again without her even looking at me. Only two of the chairs on the station have actual mirrors, all the rest pass around small mirrors. The lady who was doing my hair said she'd been a stylist for over 9 years but was constantly asking the manager if she was doing it correctly and checking her work. She hit my back with her tray at least 5 times as she was trying b to make her way i... read more

Tatyana P. 

on Yelp

2 years ago

My first visit to this Madison Reed salon was a big disappointment. I did not receive the results i wanted, even i explained what should be done. My hair color at the back of my head is much darker than the front. I wanted it to be fixed when i came to the salon. But it was not. The colorist started the process from the front that i think was wrong, it should be done from the back. Every colorist in NY knows that! I guess they are being taught at Madison Reed differently. Also the colorist never checked on me during those 45... read more

Randi A. 

on Yelp

3 years ago

Chutney at 63rd and 3rd ave, nyc, was horrible. I asked her to keep my hair light, she did not. I told her it was not right. She said that is what I asked for and it was light. She argued with me and was very nasty. Nellie said she would fix my hair. When I came back the following week Nellie was fantastic! She spent 3 1/2 hours fixing my hair. She was beyond nice. Meanwhile Chutney was giving me nasty looks. I said she should apologize. She said she had nothing to apologize for. Called me psycho! Is that customer service?... read more

Sydney G. 

on Yelp

3 years ago

I previously got color here a year ago and figured why not treat myself to a pre birthday treat. I arrived early and do agree with the review previously about no one coming to greet you. I was left alone up front for over 10 minutes almost wondering how this is even safe from a stealing purpose. Finally a short hair blonde woman came out and sat me. We discussed my color and the color started going on. Experience: My coloring experience is where I give them 1 star overall. I appreciated my colorist attention to detail ini... read more