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6025 Royal Ln, Suite 320, Dallas, TX, 75230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Went in to get hair dye info and Nova was such a pleasure to talk to and he was very informative. Loved my experience there and I even signed up for home delivery.
Business response:
This just made our day, Terri! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. Welcome to the Madison Reed family!
Great team, very friendly & efficient. I have the monthly subscription & see them often, so it's a really good deal.
Business response:
Thank you for the kind words, Helen! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
In my search for a new colorist, i thought I'd try Madison Reed. My grays show up every 4-5 weeks. My first visit I met with Gladys and she was great! The balayage and color treatment were nice. My second visit we found a color combination that worked so well. It was rich and I loved it! That's when she told me about their unlimited root touch up package. After my third visit, my hair is so much softer, thanks to the boost treatments I do at home. This location is convenient. They get me in and out and I love I can make o... read more
Business response:
Thank you for the kind words, Russica! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
Wow! I wasn't expecting much, I'll be honest, but was pleasantly surprised! Victoria did an amazing job. Highly recommend if you'd like to give foils a break for a bit or even give them up completely. I'm excited this is something I can keep up at home, as well! Shiny results and I loved my blowout too. Go check them out!!
Business response:
Thank you for taking the time to share your experience, Charity! We'll pass your kind words along to Victoria. We look forward to seeing you again soon!
Not only did they do a great job working with me but also it was a great way to spend time with my mom who they treated like their own. Lovely crew!
Business response:
Thank you for the kind words, Marcie! We always love to hear that our clients love their hair color. We look forward to seeing you again soon for another 5-star experience!
This was my first time at a Madison reed location and booked a root touch up appt with the $60 deal for first time customers. I sat down for a consult and went thru what color, if my greys were stubborn etc. The stylist mentioned my roots were longer then the typical 1-2 inches they do for a root touch up, but that was all that was said and then she said "let's get started!". At checkout, I included a 20% tip but my total was not adding up correctly so I mentioned it to the lady at the desk and she said "they took the $20 ... read more
Business response:
Hi Sarah, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Don't sign up for the membership. Good product horrible (non-existent) customer service. I had the highest membership and couldn't get my product shipped to me. I moved to Houston and the nearest location was 45 minutes away. I was shocked to learn there are only a couple locations in Houston- who knew. I couldn't get anyone on the phone to explain how to get my product. You get chat or in the continuous circle of the phone AI customer service support. They say they want you to do everything on the website but it is not ... read more
Business response:
Hi Debbie, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
My first experience was not good. I scheduled an all over hair color appt at 5:45pm. Wanting to do blonde all over. They said they don't do that type of service and at 5:45pm when clearly it was stated as an option on their openings. Saying I have to go to an actual salon. I wasted uber money coming here expecting to get my hair done. Please be more descriptive on your services.
Business response:
Hi Ashton, we're sorry to hear about your experience at the Hair Color Bar and that we weren't able to offer you the service needed to get your hair to the level of blonde you desired. There are many reasons why certain looks are not able to be achieved with our formulas and services, and we can discuss this with you further if you would like. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Blondes beware. I came in for a partial foil to lighten and brighten my hair and left 4 HOURS later with grayish brown hair. I am so sad. My hair is so ugly. They died even the parts that they didn't highlight this Brown ashy color. The stylist was not friendly and obviously not skilled. Even the manager when checking me out said "don't you love it " no I wanted to cry. You ruined my hair. When I called to try to remediate the situation the IVR system send me a text and no one ever responded from their side
Business response:
Hi Michelle, we're sorry to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Madison Reed Hair Color Bar Preston Royal has a 4.2 star rating with 247 reviews.
Madison Reed Hair Color Bar Preston Royal is open now. It will close at 7:00 p.m.