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Madison Reed Hair Color Bar Preston Royal
- Hair Salons
- Dallas, TX
About this business
Location details
6025 Royal Ln, Suite 320, Dallas, TX, 75230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Don't sign up for the membership. Good product horrible (non-existent) customer service. I had the highest membership and couldn't get my product shipped to me. I moved to Houston and the nearest location was 45 minutes away. I was shocked to learn there are only a couple locations in Houston- who knew. I couldn't get anyone on the phone to explain how to get my product. You get chat or in the continuous circle of the phone AI customer service support. They say they want you to do everything on the website but it is not ... read more
Business response:
Hi Debbie, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns.
My first experience was not good. I scheduled an all over hair color appt at 5:45pm. Wanting to do blonde all over. They said they don't do that type of service and at 5:45pm when clearly it was stated as an option on their openings. Saying I have to go to an actual salon. I wasted uber money coming here expecting to get my hair done. Please be more descriptive on your services.
Business response:
Hi Ashton, we're sorry to hear about your experience at the Hair Color Bar and that we weren't able to offer you the service needed to get your hair to the level of blonde you desired. There are many reasons why certain looks are not able to be achieved with our formulas and services, and we can discuss this with you further if you would like. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Blondes beware. I came in for a partial foil to lighten and brighten my hair and left 4 HOURS later with grayish brown hair. I am so sad. My hair is so ugly. They died even the parts that they didn't highlight this Brown ashy color. The stylist was not friendly and obviously not skilled. Even the manager when checking me out said "don't you love it " no I wanted to cry. You ruined my hair. When I called to try to remediate the situation the IVR system send me a text and no one ever responded from their side
Business response:
Hi Michelle, we're sorry to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Highlights did not show up as they were same color as rest of hair. Totally missed the mark on Highlights concept. Price is high anyway so not being to tell you had highlights is disappointing
Business response:
Hi Ann, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Terrible. This was for a school dance and she completely ruined my hair. She was complaining about how I'm complicated the entire time. I asked for loose beach waves. The most simple thing possible. There is ten pounds of hair spray in my hair and I don't think a brush will go through it. I'm never coming back.
Business response:
Hi Eva, thank you for taking the time to send us this feedback. We would like to apologize for your finishing blow dry experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I had one of their new colorists this week and she was very slow--it took her more than 30 min to apply the color (before she started the timer) so that the hair framing my face was much darker than usual--the color was nearly black. Plus, she pulled through the color with a comb rather than just doing the roots, so that it covered many of my highlights. I would like to request that new colorists have more oversight! Thank you. (She was very nice by the way.)
Business response:
Hi Denise, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I do it not like the change in membership prices every few month If they change the price once again in few months, I will cancel my membership It's such false advertising method and best way to loss clients
Business response:
Hi Coco, We are so sorry to hear about your experience- client care is very important to us. Due to a significant rise in cost over the past 24 months, we will be increasing the price of services in our locations. After carefully reviewing industry pricing throughout each geographic area, we have identified select markets for increase based upon local competitive set and costs. Please send us a private message with the email that is associated with your account, and we can help with the best membership option for you.
Green Hair. I went here to get my hair just a little darker. I'm a blonde. Person doing my hair forgot to do a step which caused my hair to pick up more color making it almost brunette. On top of that it had a green tint. don't go here.
Business response:
Hi Taylor, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I was desperate for a quick root touch-up and the only place open on Sunday was this place. I had popped my head in once before and wasn't impressed but when you are desperate to cover grays, you are willing to try just about anywhere. Unprofessional sums up the experience. From the moment you step inside, it's low-end yet the prices are not. The "staff" seem uninterested, my stylist asked me what color to do from an iPad type device and I just didn't have the feeling that she knew what she was doing. Fast forward 90 plus... read more
Business response:
Hi Lisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Preston Royal
How is Madison Reed Hair Color Bar Preston Royal rated?
Madison Reed Hair Color Bar Preston Royal has a 4.2 star rating with 257 reviews.
When is Madison Reed Hair Color Bar Preston Royal open?
Madison Reed Hair Color Bar Preston Royal is closed now. It will open at 10:00 a.m.