Madison Reed Hair Color Bar Preston Royal

Laura B. 

on Yelp

5 months ago

I was expecting the color to be $80 but there was a $15 consultation fee that no one told me about. After tip it was $114. The hair color person talked up buying a membership throughout my coloring. I could not escape because my hair was being colored. When I told her I was going to wait until after my experience at the salon to decide she did not talk to me anymore. This bare bones place is not worth it with the hidden fees. I will go back to a boutique salon and pay more for good quality and full service. 

Lizbeth C. 

on Yelp

6 months ago

I do not recommend this hair bar . The staff was fake nice once you mentioned to them your complaints they instantly try to change your words and say you asked for that service. They are manipulating . They show you one picture as an example for the results and it's completely the opposite . Very immature and doesn't know how to handle anything. 

Sarah P. 

on Yelp

7 months ago

This was my first time at a Madison reed location and booked a root touch up appt with the $60 deal for first time customers. I sat down for a consult and went thru what color, if my greys were stubborn etc. The stylist mentioned my roots were longer then the typical 1-2 inches they do for a root touch up, but that was all that was said and then she said "let's get started!". At checkout, I included a 20% tip but my total was not adding up correctly so I mentioned it to the lady at the desk and she said "they took the $20 ... read more

Debbie H. 

on Yelp

11 months ago

Don't sign up for the membership. Good product horrible (non-existent) customer service. I had the highest membership and couldn't get my product shipped to me. I moved to Houston and the nearest location was 45 minutes away. I was shocked to learn there are only a couple locations in Houston- who knew. I couldn't get anyone on the phone to explain how to get my product. You get chat or in the continuous circle of the phone AI customer service support. They say they want you to do everything on the website but it is not ... read more

Ashton W. 

on Yelp

a year ago

My first experience was not good. I scheduled an all over hair color appt at 5:45pm. Wanting to do blonde all over. They said they don't do that type of service and at 5:45pm when clearly it was stated as an option on their openings. Saying I have to go to an actual salon. I wasted uber money coming here expecting to get my hair done. Please be more descriptive on your services. 

Michelle C. 

on Yelp

a year ago

Blondes beware. I came in for a partial foil to lighten and brighten my hair and left 4 HOURS later with grayish brown hair. I am so sad. My hair is so ugly. They died even the parts that they didn't highlight this Brown ashy color. The stylist was not friendly and obviously not skilled. Even the manager when checking me out said "don't you love it " no I wanted to cry. You ruined my hair. When I called to try to remediate the situation the IVR system send me a text and no one ever responded from their side 

Ann N. 

on Yelp

2 years ago

Highlights did not show up as they were same color as rest of hair. Totally missed the mark on Highlights concept. Price is high anyway so not being to tell you had highlights is disappointing 

Eva N. 

on Yelp

2 years ago

Terrible. This was for a school dance and she completely ruined my hair. She was complaining about how I'm complicated the entire time. I asked for loose beach waves. The most simple thing possible. There is ten pounds of hair spray in my hair and I don't think a brush will go through it. I'm never coming back. 

Denise M. 

on Yelp

2 years ago

I had one of their new colorists this week and she was very slow--it took her more than 30 min to apply the color (before she started the timer) so that the hair framing my face was much darker than usual--the color was nearly black. Plus, she pulled through the color with a comb rather than just doing the roots, so that it covered many of my highlights. I would like to request that new colorists have more oversight! Thank you. (She was very nice by the way.)