This profile has been claimed by the business owner or representative.
Madison Reed Hair Color Bar Rockville
- Hair Salons
- Rockville, MD
About this business
Location details
1607 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I left with dye all over my face. It was across my forehead and on my cheeks/ sideburns area. The color did NOT cover the grey hair. they don't use conditioner after washing.
Business response:
Hi Jennifer, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
This was the worst color service I have ever experienced. I went with My cousin went in for a balayage and was told that she be could not go as blonde as the reference photo because her natural hair is too dark but that she can get a caramel balayage. We said that is fine but that was not the case my cousins hair was worse than she went in. Do not come here unless you're only looking for single color. Please see the reference photos below. I hope Madison reed makes this right because this is frankly quite ridiculous. We wo... read more
Business response:
Hi Mishel, we're sorry to hear that to hear that your highlighted results were not as expected during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
ATTN: Senior Solutions Specialist, Preferred tip amount: $7.60 -- Not $18. Several of the locations I have visited over the years do not stock sufficient hair supplies, I.e., combs, brushes, diffusers. Hair products are often near-empty at the self-service blow dry counters. Black towels have been over-used to the point where they are abrasive to the touch. Blow dryer filters are often filthy. So, why do you recommend that customers pay a tip based on the full service value when you don't offer Full-Value Service? Ad... read more
Business response:
Dear Gwen, Thank you for your prompt response. We truly appreciate your valuable feedback and will ensure that it is relayed to our team. Our objective is to consistently maintain a fully stocked and well-prepared facility to provide services in a clean and hospitable environment. We sincerely apologize for any inconvenience we may have caused you. Please note that tipping is entirely at your discretion, as we acknowledge that personal preferences vary. Thank you for your feedback.
Staff seem very stressed. Forgot my toner in summer. Asked for whole head highlights and only got partial this winter. Have trouble not going brassy. Have trouble with gray coverage. Staff uneven, sone fantastic. Some rude, but I think it's because they are under pressure. I have hearing loss, and vacuum cleaner was on, stylist could not hear me, and she got impatient, told me to use my words then told me I was speaking too loudly. Need customer service and cultural sensitivity training, maybe.
Business response:
Hi L B, thank you for taking the time to send us this feedback. We would like to apologize for experience of the salon feeling under pressure and stressed and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I went in for color since the last salon I had been to did a terrible job. The color that I saw on the screen was very different from what appeared on my hair. Not only was the color very bright, but it was all over my scalp and when I washed it the next day, it was all over my towel. I will not return.
Business response:
Hi Sharyn, we're sorry to hear that your color was not what you expected during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
Hello Owner, Thank you for writing back, but to be honest, I never heard from anyone after the response posting you or team member wrote. I think that someone absolutely needs to call me back and I would hope that you would keep your word and try and work with me to rectify this situation which I'm still living/dealing with on the top of my head. I think a horse might mistake it for hay and eat my hair. Seriously. Not even trying to be rude, but that's how I feel. As a woman, hair is extremely important to me and it'... read more
Business response:
Hi Bianca, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
After reading reviews, I was skeptical whether I should try it out. Knowing sometimes people don't always leave positive reviews to balance the negative but I was wrong. Worst experience! I went in knowing it probably wouldn't be perfect but shared my inspo picture with the hair colorist. She spoke with me about it and made it seem like she knew what she was doing. I watched plenty of women come in and get their roots touched up and that should've been the red flag for me. Anyone can touch up a root. The colorist has no real... read more
Business response:
Hi Jessica, thank you for taking the time to send us this feedback. We would like to apologize for the color experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
No stars. I have been a loyal Madison Reed customer for a few years. Have been going to Rockville store on a regular basis (every 4 or 5 weeks) for 2 years. In January, I was injured and had neck surgery. Today I went in to have my hair colored for the first time in months. I cannot lean back in the wash chair and asked the manager to accommodate me by either letting me leave with the color in my hair (to wash out at home)or by letting me stand up to lean over their sink (as one of the colorists suggested). The manage... read more
Business response:
Hi Melissa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We are so sorry that you left feeling this way, we did not want to inflict any further pain and discomfort as our shampoo bowls are not designed to go back far enough to accommodate a person that has had surgery. We will pass this feedback on to the proper teams. Thank you again for your review.
Another customer used my account. Be careful of that if you are a customer that pays regularly.
Business response:
Hi Michelle, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Rockville
How is Madison Reed Hair Color Bar Rockville rated?
Madison Reed Hair Color Bar Rockville has a 3.7 star rating with 206 reviews.
When is Madison Reed Hair Color Bar Rockville open?
Madison Reed Hair Color Bar Rockville is closed now. It will open tomorrow at 9:00 a.m.