This profile has been claimed by the business owner or representative.
Mechanical Air Conditioning
- Heating & Air Conditioning/HVAC
- Riviera Beach, FL
About this business
Location details
8050 Monetary Dr., Riviera Beach, FL, 33404, United States
Get directionsLast year I purchase 2 Air Handlers & 2 Condensers from Mechanical Air Conditioning Company. I called them this week when my air conditioner stopped cooling. Mechanical Air conditioning company REFUSED to return to my home to diagnose and fix my air conditioning problem even though they sold me my brand new air conditioners with 10?year labor and 10 year parts warranty. All of their receptionists were very rude to me, when I called Mechanical Air conditioning company!!!
Business response:
Laurie, We have not received payment on your last bill. Once we do, we will be happy to service your systems. Regards, Mechanical Air Conditioning
Horrible customer service. While they were quick to come out the day our AC broke and collect their $90 to tell us what was wrong, I never received a call back or a response to my emails regarding repairing or replacing my AC unit. I expressed to them that I have a 6 month old and a toddler and the Temperature was 85 in my house and climbing. No one gave a crap. However they did have the time to respond to my google review (go check it out) in an attempt to only defend their actions or lack there of. The fact that no one cou... read more
Business response:
Meghann, We are disappointed to hear our services did not meet your needs. Our technician diagnosed the issue with your ac and ordered the part. Your part was under warranty so the repair would have been no additional cost to you. The part would take until the following week to arrive, but you chose not to wait and instead go with another company. Your system did not need to be replaced. If it did, our technician would have had that discussion with you. We understand your concerns with the heat, but the earliest we cou... read more
because you are crooks I had you install a unit for $5500 within the last 2 years had a problem today with thermostat going off was told by girl who took call it would be $135 for a service call but I am covered for parts and labor on my warranty service guy gets here and in 2 seconds tells me it is an additional $235 to drain the unit you're crooks and will never get more business or recommendations from me
Business response:
Mike, Unfortunately, your system had not been serviced in the past two years. Your warranty does cover parts and labor but not maintenance. The issue with your system was a maintenance issue. The increased cost was due to the after-hours service call. We are disappointed to have lost your business. We hope you were able to find someone to meet your needs. Regards, Mechanical Air Conditioning
Not reasonable company after installation. Problem with a/c before year and wanted to charge even though part should have worked. Included with installation. Also, servicemen rude. My development stopped using them.
Business response:
Sue, We are disappointed to hear that you felt you received less than satisfactory service. Two of our service technicians have tried to explain to you that your system is in need of standard maintenance. Since your system has not received maintenance since installation our warranty is not designed to cover issues related to a lack of maintenance. The price we charged you is for the cost of a standard maintenance service. If you change your mind, please give our office a call and we would be happy to assist you, (561) 848-6... read more
$ 532.00 to diagnose and replace two parts that retail for $ 85.00, That's what I call American Capitalism at it's best !!! Entire Service call lasted 45 minutes
No more Mechanical Air for me! I just cancelled my contract and of course will not be reimbursed.
Been sitting in the south Florida heat for several hours after having made four calls so far to Mechanical's "24-hour Emergency Service" number...and I have a contract with them! Very disappointing.
I can't believe you have drivers who drive on old boynton heading west to jog harass and scare a young women with her 14 week old. This isn't the first time. Horrible representation for your company
I few years ago I had two new systems installed by Mechanical Air. The units are still under parts warranty. I also have a service contract with Mechanical. Today I had the annual maintenance performed and was told that I needed a new capacitor. It took 10 minutes to install the new capacitor and the labor charge was $127!!! That comes out to over $700 per hour!!!! I spoke to Cliff the service manager to complain about the price to no avail. Since I don't like being ripped off, this will be the last check I ever give ... read more
Frequently asked questions about Mechanical Air Conditioning
How is Mechanical Air Conditioning rated?
Mechanical Air Conditioning has a 4.7 star rating with 1,070 reviews.
When is Mechanical Air Conditioning open?
Mechanical Air Conditioning is open now. It is open 24/7.