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Meridian at Stone Creek
- Assisted Living Facilities
- Milton, WA
About this business
Location details
1111 S 376th St, Milton, WA, 98354, United States
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It's been a little confusing with the staff turnover, but generally fine.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
I guess it's fair to say that I have mediocre feelings about Meridian at Stone Creek. One always hopes that their loved ones will get super good care. This place is busy and they do the best that they can, I guess. All the hype about activities was just that, hype. The staff are nice people, it seems, but there's a limit to how many dirty diapers one can change without getting jaded. The price is crazy high, but isn't it everywhere?
Extremely poor & overwhelming for anyone to gave to be put in & thru!! Absolutely so filthy I've only unpacked a very few things I knew where to find. The rest I refuse to expose to this filth to use !! The young gal who is the "1" & only one at this whole place has told me so many times they don't supply her with the cleaning supplies she needs & that there is absolutely no way she can do this all by herself. I went & bought her several things to clean some here & then I said forget it a the whole place from the ceiling, wa... read more
It was good initially but went downhill quick. Too much overturn of employees and the food end up being not so great. I think the biggest thing was that the staff turnover was big and ended up not being friendly. The room itself was good.
Business response:
We read all the online reviews and, when applicable, use them as teachable moments. We have experienced unexpected staff turnover recently, but we are considering this an opportunity for improvement and look forward to all the ways we can positively impact our service level. For you information, our menus are approved by a registered dietician, but we are always open to specific suggestions, so please feel free to talk to our dining services manager.
My parents moved here in July 2023 and in the beginning things were decent. Food was good, activities and services were all positive. That lasted about two months and things have gone downhill since. Massive staff turnovers. The Chef left, the menu options are minimized, they are constantly out of food options and residents are not given alternatives. Not offered a lot of fresh fruits and veggies at all. The housekeeping service is minimal, they will vacuum and wipe down the bathroom. Turn over in that areas also means there... read more
Business response:
Meridian at Stone Creek has been subjected to three negative reviews from this reviewer whose intent appears to leave a negative impression on this community. According to the licensing organization, our community has followed all the regulations and are in good standing. Our staff are dedicated, trustworthy, and can be relied upon to consistently meet care requirements.
State officials have been contacted. An Ombudsman is being sent to investigate no hot water, low food services, cleanliness, and especially patient care. The Better Business Bureau has also been contacted as they conclude the broken promises advertised in which residents are paying for.
My loved one was previously a resident at Meridian at Stone Creek and our experience was poor. My suggestion to others: make sure that they are doing all of the things that you are paying them to do to care for your loved one!
Over the course of 6 mos this place has gone from great and clean to suffering staffing shortages resulting in unhealthy uncleaniness and restaurant server shortages. Big personnel turnover. Hoping for changes for the better soon
Make sure you read the fine print before you sign anything. The people who live here are great. Maintenance is not very good. It can take a really long time for them to come by, and then they don't do a very good job. Cleanliness suffered a little between Covid and some construction going on, which caused things to be blowing around everywhere. Lunch and dinner are not so good. Breakfast is a little better. With Covid going on, they haven't really been offering any activities, which was very disappointing. But the independen... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (253) 214-3456. We hope to hear from you to resolve this matter.
Frequently asked questions about Meridian at Stone Creek
How is Meridian at Stone Creek rated?
Meridian at Stone Creek has a 4.3 star rating with 411 reviews.
When is Meridian at Stone Creek open?
Meridian at Stone Creek is open now. It is open 24/7.