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MFC-J985DW
About this business
Good printer overall but for the life of me cannot ... Good printer overall but for the life of me cannot get fax to work and brother tech support is useless that's it otherwise everything else is ok!
Cheap and cheesy--not typical Brother quality--it's a shame Let's see how cheap and junky we can make these printers until the consumers say, "No more!" This thing is slower than molasses in July! I pulled out the tray the other day (only the second time) to load the whole 20 sheets of paper that the tray can handle--and snap! There goes a few pieces of plastic. The print quality is okay, which is why I gave it 2 stars. But it doesn't have any other redeeming qualities. I'll be dropping this off at Goodwill while it still wo... read more
Business response:
Brother Customer Support is FREE for the LIFE of your machine. Please use the following link to reach out to us via chat, email, or phone so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
The worst part is that If the printer "thinks" color is empty, will not print B&W or color at all!!! I purchased this printer in July 2017. I have yet to get through the first 500 page ream of paper (read: no where near the 1200 color prints advertised), with the majority of my prints being B&W, yet in Jan 2018, this printer already says the color ink is empty. I can visibly see that all three color cartridges have ink in them. The worst part is that, although it 'thinks' the color ink is out, the black cartridge is like 90%... read more
Business response:
The supposed "help link" provided by the manufacturer does not specifically address the reported problem. The "problem" being reported by the customer is: The product is inferior in that regardless the amount of ink showing, it returns a "low" or "out of ink" message and refuses to print. WE, the customers, are NOT the ignorant people that you (the manufacturer) seem to think we are. The fact is, regardless the amount of ink actually available in any given cartridge, if the printer will not recognize that there is ample ink ... read more
Too Slow!!!! SLOW!!!!!!!!!! Painfully slow, we are sending back.
Business response:
I see you are not satisfied with the print speed of this machine and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/126055 If you are still not satisfied with the print speed after following the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
The Epson ET-4750 is a better choice. Wish I could return it This printer uses up the inks while idle. The self-cleaning cause's the ink's to be used up. They say it will save inks. Not so. The Epson ET-4750 is a better choice. Wish I could return it.
Business response:
Your Brother machine will perform maintenance purges of the print head at regular intervals. This is to ensure consistent print quality and prevent damage to the print head. These purges remove any air or debris that may have gotten into the print head manifold. Your machine will use the minimum amount of ink necessary to perform this operation. If you need additional assistance, Brother Customer Support is FREE for the LIFE of your machine and we can be reached via chat, email, or phone at the following link: http://www.bro... read more
printer fails to scan in about a couple of months and does not recognize your network wireless in a year or so. I have Windows 10 in my computer. Printer started working fine the the first month, printing and scanning where good. then after the following months the scanner started acting out and soon after it just didn't work . Now on December 31 2018 the printer doesn't work. My computer thinks the printer is off and needs to be on. the wireless function of this printer no longer connects with my wireless router but I have ... read more
Business response:
I am sad to hear that you are having trouble with this machine and I would like to help. Here is a link to some steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/128147 If you are still having trouble with this machine after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
Wouldn't Connect to My Ethernet or WiFi and Brother support wouldn't help a bit..... Okay, so I should have listened to the reviews about Brother's customer support...unbelievably bad. I decided to replace my many-years-old HP Envy 6420 Wifi MFP. It has been an extremely good printer, but the ink was just getting ridiculously expensive and the scanner software wouldn't work on my Mac anymore. After much research, I decided to go with PC Mag's recommendation for the Brother J985DW. My home network consists of two PCs and one ... read more
Horrible... Worst printer I've ever had and its not close. Disconnects from wifi constantly and takes forever to print.
Business response:
I see you are having difficulty with this machine and I would like to help. Here are some links to steps that may resolve these issues: Unable to Print: https://help.brother-usa.com/app/answers/detail/a_id/128147 Slow print: https://help.brother-usa.com/app/answers/detail/a_id/126055 If you continue to have trouble with the machine after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3Model... read more
Terrible experience. About 1/5 brother ink cartridges won't work ... Terrible experience. About 1/5 brother ink cartridges won't work so even though it's supposed to be good on ink you lose money tossing the replacements that fail or won't read right. I have had for 6 months and now it reads as if there was a jam on every page and I can not find any jam took it to an authorized brother repair center and there is a broken part and it will take 6 weeks to wait for backordered part. Called Brother to see if they would provide a... read more
Business response:
I see you are having trouble with this machine and I would like to help. Here is a link to some steps that may help with the paper jam issue: https://help.brother-usa.com/app/answers/detail/a_id/132919 Brother Customer Support is FREE for the LIFE of your machine. If you need any additional assistance, please use the following link to reach out to our customer support team via email, chat, or phone and we will be happy to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=5&R3ModelID=mfcj985dw
Frequently asked questions about MFC-J985DW
How is MFC-J985DW rated?
MFC-J985DW has a 3.9 star rating with 2,930 reviews.
When is MFC-J985DW open?
MFC-J985DW is open now. It will close at 6:00 p.m.