Michael Cooper (NMLS#1860819)

Brent Rob Bert H. 

Verified by American Pacific Mortgage

4 years ago

After a delay by the county, we still had to get last minute paperwork that delayed our close even longer. 

Janice S. 

Verified by American Pacific Mortgage

4 years ago

The problem for me is that everything was done by E-mail and electronic. I won’t do long distance business again. I prefer personal face to face contact and paper. Guess I’m “old” School 

Logan K. 

Verified by American Pacific Mortgage

4 years ago

I felt like the initial rate that was offered could have been lower given the market conditions at that time. I was able to get a competitive offer from Chase. Fortunately, S1 was able to match the competition, but there were issues on communication between S1 and the seller/builder that lead to an inconvenient delay in my closing to a Tuesday from a Friday. 

Blake J. 

Verified by American Pacific Mortgage

5 years ago

This was a horrible experience, particularly during the closing process. It appeared your company did not even realize how the VA certificate worked. Synergy kept telling the escrow company we were all waiting on the VA cert to be transferred, when the reality was the VA cert transfer is a post-closing transaction...which I knew and tried to explain. We spent over 3 hours trying to get the file closed to get a funding approval. Also note- I never saw any final numbers until I was sitting at the closing table. While part of t... read more

Jeffrey Paul M. 

Verified by American Pacific Mortgage

5 years ago

When we were close to closing, Michael tried the old trick of trying to raise my rate from our agreed upon 3% to 3.25%. When I said “no” then he agreed to go back to 3%. I was deeply disappointed with that ‘used car salesman’ trick. I won’t use him again. 

Rosalio I. 

Verified by American Pacific Mortgage

5 years ago

Communication 

Desiree U. 

Verified by American Pacific Mortgage

5 years ago

Better communication is needed from the Loan officer and better knowledge of different types of loans. 

Heather S. 

Verified by American Pacific Mortgage

5 years ago

Michael was very helpful when I reached out to him in the 11th hour of our experience. We had to reschedule our closing 3 times because of I fished work and the refusal to escrow the funds until completion. Because of that, our loan expired 3 times. That meant we had to continue to resubmit the same paperwork over and over again. The communication from the Kansas City office was lacking. I feel like synergy had a part in this nightmare housing purchase we went through. When we finally closed, I had a verbal from the KC offic... read more

Donald W H. 

Verified by American Pacific Mortgage

5 years ago

It was a major hassle requiring inconsequential info just as 20 K-1s under $500 when I supplied financial statements showing a net worth over $40 million. Also I had to spend over an hour getting info from my bank. The credit agency asked the bank with my on the line about my loan payments. The bank confirmed all payments were always on time. The credit agency asked the bank for a confirmation of my loan status. The bank said all payments were on time. This was not good enough.