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Municipal Credit Union
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mcu is the worst long wait time while waiting for customer service they only give personal loan to state workers and not all members who has been with them for years
I called yesterday because an MCU allowed Empower /slash tilt remove money out of my account after I put a stop order. Your employees since then, have told me to suck they dick. Have turned off my card in an act of retaliation and have allowed another entity to access my account without my permission.
They need to provide other ways of linking external accounts, currently only way to link is through third party. Need other way of linking accounts.
Your automated service absolutely sucks ass. You follow the prompts and it ends up being a roundabout like I’m on some merry go round. You have a prompt for a live agent and you get zero. Your website doesn’t even have an online chat service. I’m out of state and I don’t get statements mailed to me. I get plenty of direct consumer mail but I can’t get a statement? UNACCEPTABLE. Had to give a one star review cause I couldn’t give you ZERO.
I have been a member for a long time I had borrowed money and paid it back but at desperate situations when you come to them for help to get a loan they turn you down which I don't understand because I have my direct deposit that comes there every pay period they take the money out of your account biweekly to pay it back so you can't run from it so for them to turn you down I don't understand and I've been a member for so long,and I never had a problem paying the loans back so I don't understand why I'm always denied now.... read more
I am writhing this review for the new MCU Bronx location at 149th & Park Avenue. This location does not feel SAFE, there is no security there, the atm machines are close to the door, the line is right behind you when you are withdrawing money from the teller, everyone can see your money. there is always a homeless person opening the door for you begging for money. That is not the block anyone would want to be on once it starts to get dark. I have been there twice and both times I felt unsafe. I am looking for a new bank. I ... read more
Dont bank with this bank. I have been experiencing horrible experience first I made a purchase and got scammed and reported it to the bank. They gave the money back to the scammers and said they are up holding the scammers no refund policy. To add insult to injury they said case is resolved and the manager would call me back. I have yet to receive a phone call from the manager. I feel like I got scammed by the bank and they he scammers. DONT bank with MCU they will screw you out of your hard earn money and give it away. Find... read more
I will NEVER, EVER use MCU again. I have been requesting a clean title since Jan 2025 (it'sow September 2025) b/c MCU signed in the incorrect spot!!! Not only is it nearly impossible to get a human on the phone, but the few times I've actually talked to a person, they say I need to call the car finance company as they have the clean title, which is not the case here! Horrible customer service and the left hand doesn't know what the right is doing!!! NEVER AGAIN!!!!
Charging fees for transactions that never went through is probably the stupides thing I’ve ever heard.
Frequently asked questions about Municipal Credit Union
How is Municipal Credit Union rated?
Municipal Credit Union has a 3 star rating with 94 reviews.
When is Municipal Credit Union open?
Municipal Credit Union is closed now. It will open at 8:30 a.m.