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Municipal Credit Union
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the last 3 years or so I go monthly to purchase a $2500 cashier’s check. There has been times that I deposit a couple hundred to make the $2000 free cashier’s check threshold. Tell me why yesterday I did as usual at the Chambers Street location, and the teller charged me a $5 fee. I did not notice the fee until I got back to work, so on my lunch break I went in to make an inquiry. Her matter of fact standoffish attitude was, “you don’t have to show me the receipt I know I charged you a fee, if you want it refunded you ha... read more
MCU has decent loan rates however don’t ever have to come into a branch. The service is horrible. Long lines long waits and bad attitudes. The Co-op city location by far the worst branch. Most of there in branch members are elderly and they are definitely being serviced poorly. The wait for a service as simple as a new card will take well over an hour, there’s no call back system no way to track your progress throughout your wait. Horrible as usual h it who else gives city employees their checks a few days earlier. Oh and I’... read more
Coming here to the branch on Flatbush and. Strand Ave! Their service sucks because the agents aren’t checking on the customers and ask if everyone signs in. They would ask people that are walking into the bank. Like it’s a grab the first costumer I see walk in. Everything is scarcasm with them. They need a mixture of different agents instead of people from a certain ethnic group
After trying to resolve a problem with my MCU account for 7 months; I visited the New Dorp Beach branch and they finally resolved the issue. Stephanie a teller was friendly and personable. Faris Daoud was knowledgeable, efficient, professional and friendly. He listened patiently and explained details. Working with the manager, Tiffany, they resolved my issue. This is the only branch I will do business with in the future.
Need more locations only one location in Nassau County and none in Suffolk County. Issues to make cash deposits. Need additional locations. Survey your customers based on location and select locations that will make it easier to bank.
This is the worst financial institution I've ever encountered. My mother has been a member of MCU since 1962. We're attempting to close the account and they are refusing to release her money. She is disabled and it's hard to communicate but they continue to pressure her for more information.We've been jumping through hoops following all of their directions to close the account for 6 months. Still nothing. I'm reporting their fraudulent practices to consumer financial protection bureau and ADA. Their treatment towards her is... read more
The Co-Op City branch in The Bronx, NY is the worst. With only two in the borough it’s always crowded; the representatives and tellers look miserable and customer service isn’t nice. Do employees get training on the most up to date things about fraud and do they receive training to notice what is a legitimate check versus one that’s fraudulent?! They’re lazy and need to follow up to verify if they’re uncertain. Do the work!
If you love being inconvenienced, horrible customer service, & doing niggaah business then this is the credit union for you. It sucks ass.
This bank was the worst I have ever dealt with. My account was hacked and drained of all my funds. I took legal action against this woefully incompetent institution to recover my money.
Frequently asked questions about Municipal Credit Union
How is Municipal Credit Union rated?
Municipal Credit Union has a 3 star rating with 94 reviews.
When is Municipal Credit Union open?
Municipal Credit Union is closed now. It will open at 8:30 a.m.