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Mutual of Omaha Mortgage
- Mortgage Lenders
- Owings Mills, MD
About this business
Location details
700 Red Brook Blvd., Suite 110, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Everyone was profesional and very helpful throughout the whole process. Joseph answered every question quickly and was Great at assisting us whenever we had an issue no matter how big or small it was.
Business response:
Donald, I appreciate your kind words and the perfect rating. It was my pleasure to assist you throughout the process and answer all your questions promptly. I'm glad that you found my service helpful. I aim to provide the best experience to all our clients at Mutual of Omaha Mortgage. Thank you once again and feel free to reach out if you need any further assistance. - Joseph Axler
Verified by Mutual of Omaha Mortgage
The process was intuitive and Eric did a great job keeping in touch!and/or looping in additional teammates to help answer questions.
Business response:
I'm glad to hear that you found the process intuitive, Colleen, and that you appreciated the teamwork at Mutual of Omaha Mortgage. Keeping you informed and your questions answered is part of providing a top-tier experience. Thank you for the 4.5-star rating, it means a lot. Looking forward to serving any future needs you have. Eric Light
Verified by Mutual of Omaha Mortgage
The communication was great. Anytime I had a question they answered it within a hour. The app let me see at all times where we were in the process and was easy to use. Everyone I dealt with was professional and polite.
Business response:
I'm truly grateful for your positive review, Christopher. Your satisfaction is my top priority, so I'm pleased to hear that you found my communication timely and useful. It's great to know that the Mutual of Omaha Mortgage app was of value to you throughout the process. Your kind words about my professionalism are highly appreciated. Should you need any further help, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
He was always available for any questions at any time of the day… and responded very quickly
Business response:
Hey Brad, thank you for your outstanding review! I'm thrilled to hear that you were satisfied with my availability and quick responses. It's always my goal to provide top-notch service to our valuable clients at Mutual of Omaha Mortgage. Looking forward to serving any of your future needs. Cheers, Eric Light.
Verified by Mutual of Omaha Mortgage
Mark was very helpful. He explained everything clearly and answered all my questions. And he was very professional.
Business response:
Jamie, thank you so much for the positive feedback and the stellar rating! I'm glad to hear that you found my assistance helpful and professional. It was my pleasure to answer all your questions and provide the best service possible. If you have any more questions in the future, don't hesitate to reach out. Thanks again for choosing Mutual of Omaha Mortgage! -Mark Fischer
Verified by Mutual of Omaha Mortgage
Easy, responsive, and professional
Business response:
It's great to hear that you had a positive experience, Dustin! I strive to make the process as seamless and efficient as possible for every client. Your feedback reaffirms the hard work we put in every day at Mutual of Omaha Mortgage. Thank you for taking the time to share your high-rated experience. If you need any further assistance, don't hesitate to reach out. - Ben Schiaffino.
Verified by Mutual of Omaha Mortgage
Everything went smoothly if I had a question it was answered promptly Mark was always pleasant and knowledgeable
Business response:
I'm glad to hear that your experience with me was mostly positive, Tamara. Your prompt feedback is greatly appreciated as it helps us continue to improve our services at Mutual of Omaha Mortgage. I genuinely strive to make the mortgage process as smooth as possible for my clients and I'm happy to hear that you felt supported throughout. However, I noticed that your rating was 3.66 out of 5 stars. If there's anything I could have done better or any area you think we could improve on, please don't hesitate to let us know. We'r... read more
Verified by Mutual of Omaha Mortgage
Tracy was very thorough in explaining anything I might not understand and worked very hard to meet my needs
Business response:
Thank you, Faith, for taking the time to share your positive experience. I'm pleased to hear that I was able to meet your needs and provide you with clear explanations. Your feedback is appreciated and it helps me continually strive to provide the best service possible. I look forward to potentially working with you again at Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
A little more communication, ar times I didn't know what was happening or didn't know what to do next but part of that was my fault because I didn't ask enough questions
Business response:
Thank you for your feedback, Allison. I appreciate your honesty and understand your concerns about the communication during our process. It's crucial that you feel informed and confident every step of the way, and I apologize if there were moments where you felt uncertain. I will certainly work on improving this aspect of my service. It's also important to remember that there are no silly questions when it comes to something as significant as a mortgage, so please always feel free to ask anything. Your review helps me provid... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 4,654 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.