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15725 Dallas Parkway, Suite 120, Addison, TX, 75001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was s wonderful experience.
I had a good experience.Each staff explained every step in clear terms. They were very courteous and walked me through the whole process. I am pleased!
Nancy and her team delivered excellent service. Nancy,Kat,and Lisa were always available making for a remote out of state purchase seamless.
Nancy and her team delivered excellent service. Nancy,Kat,and Lisa were always available making for a remote out of state purchase seamless.
Our mortgage lenders were amazing! They made taking every step of buying a home in the easiest and most informative way possible. Couldn’t ask for a better lender! Thank you guys so much .
It was a great experience for my first home, they did a good job with answering any concerns or questions I had.
Great job, quick closing.hard to find office and parking.
I feel closing was very inconvenient
Business response:
Hi Pamela, We are so sorry to hear that your closing experience was inconvenient. We would like to gather some additional details about what made your experience inconvenient. We would appreciate your feedback in order to improve our processes. Please email your contact info to info@houseloan.com and a member of our leadership team can reach out to you directly. Thank you.
Overall, it was a pleasant experience working with this mortgage lender. The process was generally smooth, and the staff were courteous and knowledgeable. That said, communication could be improved. There were times when inquiries were not responded to in a timely manner, which made the process feel more stressful than necessary. Additionally, at certain points it felt like the focus was more on maximizing profit rather than fully considering our best interests as clients. With better responsiveness and a more client-cente... read more
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 has a 4.4 star rating with 101 reviews.
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 is closed now. It will open tomorrow at 9:00 a.m.