This profile has been claimed by the business owner or representative.
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033
- Mortgage Brokers
- Addison, TX
About this business
Location details
15725 Dallas Parkway, Suite 120, Addison, TX, 75001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Better communication.
No star .It is one of the worst mortgage company they have a lot of tactics they kept asking about information to the last second back-and-forth it was a construction loan I did not have a choice to choose my finance company at the beginning of the construction they gave me one rate and at the end they change the rate I was not able to do the closing until 10 o’clock at night .they have distraction from my home which has a lot of issues after closing I really don’t appreciate this game and gimmicks.
Business response:
Hi Jamal, we’re so sorry to hear of your experience, especially since it doesn’t meet the high standards we set for all of our borrower relationships. If possible, we’d like to hear more and have a chance to make it right. Could you please email us at info@houseloan.com at your earliest convenience?
not response to customer. and no knowledge about
One of the worst business tactics, bad communication. Got higher rate than what I was promised. Kept asking questions about all my records. I felt the integration and the frustration I was put through. I well refinance ASAP
Poor communication.
Nancy Mooreland was near impossible to contact early on in the mortgage process. The only way to get her to answer my questions I had to have the sales person Gehan to get her to answer my questions.
Working with the mortgage company want as great of an experience that I have had with the other 6 homes I have bought. Having to repeated submit the same documents numerous times was an issue. I would never buy another Gehan Home!! I would never recommend it to anyone. I have never dealt with such an unorganized company in previous builders that have built my home. Also, Gehan needs to make it more convenient for the buyer to close. Driving an hour away to close is unprofessional.
Brookhollow Mortgage obviously does not care about closing compliant loans. I was not issued an approval within 30 days of application and they missed a COC. It’s bad enough the law allows Gehan to basically force me to use a lender, let alone a non-compliant lender.
Business response:
Hello Amanda, Thank you for your feedback. We would like to get some additional information about your experience. If you would not mind, please send your preferred contact information to info@houseloan.com and a member of our leadership team would like to reach out to discuss further. Thank you.
Frequently asked questions about Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033
How is Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 rated?
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 has a 4.4 star rating with 89 reviews.
When is Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 open?
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 is closed now. It will open tomorrow at 9:00 a.m.