Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033

Nguyet N. 

on Birdeye

10 months ago

Better communication. 

Jamal M. 

on Birdeye

4 years ago

No star .It is one of the worst mortgage company they have a lot of tactics they kept asking about information to the last second back-and-forth it was a construction loan I did not have a choice to choose my finance company at the beginning of the construction they gave me one rate and at the end they change the rate I was not able to do the closing until 10 o’clock at night .they have distraction from my home which has a lot of issues after closing I really don’t appreciate this game and gimmicks.  

Tyler P. 

on Birdeye

4 years ago

not response to customer. and no knowledge about 

Jamal M. 

on Birdeye

4 years ago

One of the worst business tactics, bad communication. Got higher rate than what I was promised. Kept asking questions about all my records. I felt the integration and the frustration I was put through. I well refinance ASAP 

Jordan W. 

on Birdeye

5 years ago

Poor communication. 

Mitchell M. 

on Birdeye

5 years ago

Nancy Mooreland was near impossible to contact early on in the mortgage process. The only way to get her to answer my questions I had to have the sales person Gehan to get her to answer my questions. 

Margaret E. 

on Birdeye

6 years ago

Working with the mortgage company want as great of an experience that I have had with the other 6 homes I have bought. Having to repeated submit the same documents numerous times was an issue. I would never buy another Gehan Home!! I would never recommend it to anyone. I have never dealt with such an unorganized company in previous builders that have built my home. Also, Gehan needs to make it more convenient for the buyer to close. Driving an hour away to close is unprofessional. 

Amanda O. 

on Birdeye

6 years ago

Brookhollow Mortgage obviously does not care about closing compliant loans. I was not issued an approval within 30 days of application and they missed a COC. It’s bad enough the law allows Gehan to basically force me to use a lender, let alone a non-compliant lender.