This profile has been claimed by the business owner or representative.
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033
- Mortgage Brokers
- Addison, TX
About this business
Location details
15725 Dallas Parkway, Suite 120, Addison, TX, 75001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall, it was a pleasant experience working with this mortgage lender. The process was generally smooth, and the staff were courteous and knowledgeable. That said, communication could be improved. There were times when inquiries were not responded to in a timely manner, which made the process feel more stressful than necessary. Additionally, at certain points it felt like the focus was more on maximizing profit rather than fully considering our best interests as clients. With better responsiveness and a more client-cente... read more
Extremely poor experience. I strongly do NOT recommend this company. This company assigns multiple people to work with you, but their internal communication is extremely disorganized. Every time I spoke with a different person, I had to repeat the same information over and over again, which was a complete waste of time. They clearly do not care about their clients. They also tried to force me to purchase insurance through one of their affiliated companies. After I refused, an employee named Kat actually called me with a ve... read more
Business response:
We apologize for this unacceptable experience. Your concerns regarding our team's communication and professionalism are serious. Please call (972) 383-4501.
Would never recommend your company.
Business response:
We apologize for your experience. Please contact us at (972) 383-4501 to discuss your concerns directly.
Better communication.
No star .It is one of the worst mortgage company they have a lot of tactics they kept asking about information to the last second back-and-forth it was a construction loan I did not have a choice to choose my finance company at the beginning of the construction they gave me one rate and at the end they change the rate I was not able to do the closing until 10 o’clock at night .they have distraction from my home which has a lot of issues after closing I really don’t appreciate this game and gimmicks.
Business response:
Hi Jamal, we’re so sorry to hear of your experience, especially since it doesn’t meet the high standards we set for all of our borrower relationships. If possible, we’d like to hear more and have a chance to make it right. Could you please email us at info@houseloan.com at your earliest convenience?
not response to customer. and no knowledge about
One of the worst business tactics, bad communication. Got higher rate than what I was promised. Kept asking questions about all my records. I felt the integration and the frustration I was put through. I well refinance ASAP
Poor communication.
Nancy Mooreland was near impossible to contact early on in the mortgage process. The only way to get her to answer my questions I had to have the sales person Gehan to get her to answer my questions.
Frequently asked questions about Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033
How is Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 rated?
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 has a 4.4 star rating with 101 reviews.
When is Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 open?
Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033 is closed now. It will open tomorrow at 9:00 a.m.