Nancy Moreland at Brookhollow Mortgage Services, LTD. | NMLS# 208033

Bryan C. 

on Birdeye

3 months ago

This is my third home purchase in the past five years and this is by far the worst experience. Our appraisal was done on Sunday for a Tuesday closing. It came down to the very last minute not knowing if we were going to be able to close or not causing much undo stress to my family. 

Wendy P. 

on Birdeye

3 months ago

Great experience 

Wendy P. 

on Birdeye

3 months ago

The communication was poor throughout the process, and I constantly had to follow up for updates. Buying a home is already a stressful experience, and I expected much better customer service and professionalism. 

Emilly O. 

on Birdeye

4 months ago

Was always able to receive timely updates 

Emilly O. 

on Birdeye

4 months ago

Did great by keeping us updated of the process every step 

Josue Rivera O. 

on Birdeye

5 months ago

When we began the process, Kat used her expertise to assist us. She was incredibly knowledgeable and kind. This was our second time going through this process(Our second home ), and when we started with Jessica, everything changed. We knew that it would be a challenging process, but we never lost sight of the kindness and understanding that Kat showed us. The numerous calls per day were the most overwhelming part. Sometimes, we felt that the person on the other end was upset for some reason. We tried to step out of the proce... read more

Thomas W. 

on Birdeye

6 months ago

My experience was horrible. The worst mistakes someone in this position could make were made. It was brought to my attention 16 days late that the appraisal of my home was much less than what I’d be paying and that I needed to come with an additional $70,000 to close. I was told I had 20 minutes to make a decision between bringing an extra $70k or losing my $42k deposit. This information was known for 16 days before being brought to my attention. It was just handled extremely poorly. Nothing else to say really, you should ne... read more

Glenn Mora R. 

on Birdeye

6 months ago

Was very difficult to get a hold of the loan officer and we had a quick buy so I needed questions answered fast. Tried calling multiple times, to not avail. If it wasn’t for Kat Matjevich answering my questions I would’ve been left completely in the dark. 

Man H. 

on Birdeye

6 months ago

The service was not attentive, and the staff seemed discriminatory, possibly because I don’t speak English. They did not provide clear guidance, which made the payment process more difficult than necessary. Fortunately, the sales associate at Ashley who helped us purchase the home was very supportive and assisted me enthusiastically.