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New Hope Fertility Center
- Healthcare
- New York, NY
About this business
We at New Hope take pride in educating our staff and patients on the latest technology and innovations. Here you will find a wide variety of resources at your disposal for both current and potential patients to become better acquainted with the infertility world. Learn about the history of IVF, watch patient testimonials, and even read our collection of published papers. We also invite you to take part in our social media discussions and catch up on our latest blog posts. If you are someone who is interested in incorporatin... read more
Location details
4 Columbus Circle, 4th FL, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | 7:00 a.m. to 3:00 p.m. |
All of these reviews are centered around how terrible the billing dept is but in my experience they were the least of my problems with New Hope. The second you enter the doors here you're just a number. You don't even sign in with a person but on a tablet. Nobody calls your name when they're ready for you - they just put your name on a screen and tell you where to go. Most of the nurses don't even ask how you're feeling or even say hello. You're just a body that needs to be extracted from. In my honest opinion, this is the e... read more
I have been having issues with their billing department for years. I tried for months to have them resolved years ago to no avail. They then started using a billing company called Embryo Options and I thought that I would be able to finally move forward. The staff at Embryo Options were very kind, patient and helpful. After giving them all the details of my dispute Embryo Options reached out to New Hope over the course of several months with all of the issues. They received no feed back whatsoever and nothing was resolved. J... read more
Starting my 1st cycle and so far it's great. They were upfront with pricing (selfpay) and are quick to communicate. I literally just called my nursing team freaking out and they were on it!
Firstly, THIS PLACE IS BANKRUPT, literally, as of 2023. I would not start any new procedures here. That aside, I had a horrible experience (somehow 14 follicles led to 3 eggs being harvested after a 3-month process of 7am weekly sonograms and blood draws), and was then double-charged for the extraction process ($4500 over). Called literally 20 times to ask for a refund and kept getting put on hold and then hung up on, blown off, promised a return call that never happened, etc. I'm not surprised they're going out of business... read more
I was double-billed $4250 for an egg retrieval procedure and have now called on the phone 8 times and spoken to people at the "billing" counter in person twice and have not been refunded. At one point I was told all I could get was a "credit" in return, despite the explicit admission that I should never have been billed in the first place. Three times I've been promised that someone would call me back that same day; I've never been called back. It's been a month. I am considering going to small claims court over this, or re... read more
Frequently asked questions about New Hope Fertility Center
How is New Hope Fertility Center rated?
New Hope Fertility Center has a 3.8 star rating with 805 reviews.
When is New Hope Fertility Center open?
New Hope Fertility Center is closed now. It will open tomorrow at 7:00 a.m.
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